Sales Engineer I

HME Careers•Carlsbad, CA

About The Position

Clear-Com, an HME company, is a global provider of professional real-time communications solutions and services for markets including broadcast, live performance, live events, sports, military, aerospace, and government. The Sales Engineer I provides technical sales support to customers, partners, and the Sales team in support of Military, Aerospace and Government (MAG) revenue objectives. The role supports opportunities throughout an assigned territory and serves as a technical resource during the sales process, from product selection and system applications to demonstrations and customer inquiries. The position develops customer and partner relationships, supports regional partner activities, provides product and technical training, and assists with bids, RFQs, and RFPs. It also monitors market and competitive activity, collaborates with Engineering, Product, Marketing, and Sales, supports promotional and market-development activities, maintains account and opportunity records, and provides ongoing technical and commercial support. Candidates must reside in Arizona, Florida, Texas, Missouri, or California. Relocation support is not provided. The role requires approximately 50% travel.

Requirements

Excellent verbal and written communication and presentation skills.
Strong customer relationship and account management skills.
Ability to communicate technical concepts effectively to customers, partners, and internal stakeholders.
Working knowledge of audio principles and intercom systems.
In-depth knowledge of intercom and related technology applications across relevant industries and customer environments.
Knowledge of technical sales processes, including product demonstrations, technical proposals, bids, RFQs, and RFPs.
Ability to develop and deliver product and technical training.
Strong analytical, organizational, and problem-solving skills.
Ability to collaborate effectively across Sales, Engineering, Product, Marketing, and other functional teams.
Proficiency with Microsoft Word, Excel, Outlook, PowerPoint, and other standard business applications.
1–2 years of relevant experience.
4–6 years of relevant military experience.
Ability to travel approximately 50% of the time, including customer, partner, trade show, and other business-related travel.
Must reside in Arizona, Florida, Texas, Missouri, or California.

Nice To Haves

Bachelor’s degree in Engineering, Electronics, Audio, Telecommunications, Business, or a related field.
Experience working with professional audio, intercom, broadcast, live production, or related technologies.

Responsibilities

Provide technical sales support to customers, partners, and the Sales team in support of MAG revenue objectives.
Identify, qualify, develop, and support sales opportunities within the assigned territory.
Serve as a technical resource throughout the sales process, including product selection, system applications, product demonstrations, and customer inquiries.
Develop and maintain relationships with customers, key accounts, distributors, and partners.
Support regional partner activities, including pricing discussions, product positioning, promotional activities, and business development initiatives.
Provide product and technical training to customers, distributors, and partners.
Provide technical support for bids, RFQs, and RFPs.
Maintain current knowledge of Clear-Com and Trilogy products, pricing, features, technical specifications, and applications.
Monitor market trends, customer needs, and competitive activity, and communicate market intelligence to internal stakeholders.
Collaborate with Engineering, Product, and Marketing teams to communicate customer and market requirements and provide product and service input.
Partner with Marketing and Sales to support promotional activities, trade shows, seminars, customer events, and other market development initiatives.
Prepare account information and activity reports, and maintain accurate customer and opportunity records in applicable business systems.
Participate in sales meetings and provide updates on opportunities, forecasts, customer activity, goals, and business challenges.
Represent the company professionally in interactions with customers, partners, and other external stakeholders.
Provide ongoing technical and commercial support to customers and partners to support customer satisfaction and repeat business.
Perform other duties as assigned.