Parts & Smarts Account Manager

Setpoint Systems Corporation•Littleton, CO

1d•Onsite

About The Position

Setpoint Systems Corporation is looking for a Sales Engineer / Application Engineer to support and grow our Smarts and Parts Program. This role combines technical sales, front-end engineering, BAS/HVAC controls application support, and contractor enablement. The right candidate will work directly with mechanical contractors, service companies, smaller controls contractors, and end users to qualify project needs, review mechanical scope, select practical controls solutions, support quotes, and help develop repeatable BAS/HVAC control packages. This is a high-impact role for someone who understands HVAC systems, mechanical drawings, BAS controls, field devices, and contractor workflows — and who can turn that knowledge into scalable sales and support outcomes.

Requirements

Experience with BAS/HVAC controls, mechanical systems, and control applications.
Ability to read and interpret mechanical drawings, equipment schedules, control diagrams, points lists, and sequences of operation.
Working knowledge of controllers, sensors, relays, transformers, actuators, I/O, wiring, and field devices.
Familiarity with BACnet, Modbus, programmable controllers, and BAS network concepts.
Strong customer-facing communication skills with the ability to translate technical needs into practical solutions.
Ability to qualify scope, identify missing information, and define support boundaries.
Strong follow-through on quotes, customer records, technical notes, and sales pipeline activity.
A practical, solutions-oriented mindset with the ability to support both sales growth and engineering quality.

Responsibilities

Serve as a primary customer-facing technical resource for the Smarts and Parts Program.
Qualify incoming requests, understand project scope, identify controls intent, review support needs, and help customers determine whether their application fits a standard package, semi-custom solution, or custom engineering path.
Support applications involving RTUs, FCUs, heat pumps, unit heaters, VAV/VVT systems, ventilation systems, small hydronic systems, and mini-BMS opportunities.
Perform front-end engineering reviews, including mechanical drawings, equipment schedules, control diagrams, points lists, wiring needs, and sequences of operation.
Help develop practical BAS/HVAC controls solutions, controller selections, points lists, wiring concepts, control narratives, material takeoffs, application templates, and packaged standards that can be reused as the program scales.
Apply working knowledge of BAS controllers, sensors, relays, transformers, actuators, field devices, I/O, communication protocols, and HVAC control strategies.
Help customers understand controller package selection, compatibility, basic networking considerations, and field installation expectations while escalating advanced or non-standard requests through the proper internal review path.
Help position the Smarts and Parts Program as more than a material sales channel.
Support contractor enablement through engineered packages, documentation, training, technical support access, and Basic or Premium support/subscription offerings.
Help drive recurring subscription growth while supporting bundled material sales.
Support quotes for standard controller packages, bundled controls material, accessories, and related support services.
Help maintain customer records, subscription status, open opportunities, quote history, technical notes, and follow-up activity.
Support contractor showcase events, lunch-and-learns, counter discussions, customer meetings, demonstration kits, controller samples, application guides, and standard presentation materials.