Sales Engagement Manager- 3

BrightClaim • New York, NY

14h • Remote

About The Position

Genpact is seeking a Sales Engagement Manager / AVP – Program & Customer Care Manager for their Orchestration.ai platform, built on Microsoft Azure. This dual-hatted role involves enterprise solution selling and large-program delivery ownership. The candidate will identify and qualify opportunities within existing customers, lead technical and commercial discussions, and manage the delivery of promised value. The role requires strong technical knowledge of Microsoft Azure, credibility with client executives, and the ability to both shape deals and manage complex, multi-million-dollar, multi-geography programs. The Sales Engagement Manager will act as a liaison between customer business goals and Orchestration.ai capabilities, guiding clients through modernization and ensuring measurable operational and financial impact.

Requirements

• Total 12+ years of IT experience.
• At least 5+ years as a Large Program Manager.
• 7–8 years of enterprise solution sales in Microsoft Cloud, AI, or workflow automation.
• Program Management skills.
• Experience working with senior management and reporting on program status.
• Experience managing a program of several global projects, and managing managers.
• Ability to manage risks, issues, and budgets.
• Excellent customer-facing skills, including communication, conflict resolution, and solid presentation skills.
• Ability to thrive in high-pressure environments, managing complex programs and customers with geographically dispersed teams and multi-million-dollar budgets.
• Responsibility for customer satisfaction and building long-term relationships; experience communicating with client executive levels.
• Familiarity with Azure AI Services, Fabric, and the Copilot ecosystem.
• Strong understanding of Azure architecture, AI Services, workflow platforms like ServiceNow, and Azure Marketplace GTM mechanics.
• Understanding of SaaS + usage licensing models and value-based pricing.
• Strong communication, storytelling, and stakeholder-management skills.
• English language proficiency (Advanced - C1).

Nice To Haves

• Understanding of Agentic AI concepts, touchless workflow automation, and case-management orchestration.
• Prior exposure to process domains such as Finance (S2P/R2R) or Customer Service case management.
• Can-do attitude and a background in software development projects.
• Ability to think outside the box and influence discussions toward outcomes that drive productivity and client satisfaction.
• Ability to resolve problems under pressure.

Responsibilities

• Own the customer relationship end to end, building and sustaining trust with process owners, business leads, and C-level stakeholders.
• Engage client process owners and business leads to map their needs, pain points, and current-state workflows to Orchestration.ai’s capabilities.
• Serve as a trusted advisor, helping clients navigate digital transformation using Microsoft AI and Genpact’s orchestration expertise.
• Articulate tangible business outcomes such as operational efficiency, cycle-time reduction, error minimization, cost-to-serve improvement, and AI-enabled decision-making.
• Build and nurture long-term relationships across accounts, communicating confidently at client executive levels and expanding footprint through demonstrated value.
• Lead L1/L2-level solution conversations, run tailored demos, and conduct client walkthroughs showcasing unified AI architecture, seamless integration, data-driven insights, and responsible AI.
• Own customer satisfaction (CSAT/NPS), proactively manage escalations, resolve conflict, and maintain healthy sentiment across geographically dispersed stakeholders.
• Anticipate client objections and remove blockers through creative deal solutions and proactive stakeholder management.
• Drive the commercial motion from qualification through close, collaborating with presales, practice leadership, and the Microsoft co-sell ecosystem.
• Identify and qualify orchestration opportunities across existing customers, focusing on AI-driven modernization in areas like GBS and functional domains (Source-to-Pay, Record-to-Report, case-management workflows).
• Explain how Orchestration.ai delivers touchless productivity through AI-led case triaging and workload optimization.
• Partner with presales to build proofs of concept that quantify ROI and establish a defensible business case.
• Support SaaS + usage-based licensing proposals and structure competitive yet profitable deals.
• Maintain CRM discipline, including forecast accuracy, pipeline hygiene, and reporting against leadership KPIs.
• Drive Azure Marketplace GTM and Microsoft co-sell motions to accelerate transactions and unlock partner-sourced pipeline.
• Contribute to the definition of best sales and pursuit practices, sharing repeatable plays across accounts.
• Advise clients on architecture and modernization, guiding the upgrade of their current environment toward an AI-ready state.
• Explain how Orchestration.ai integrates natively with Microsoft Azure, Power Platform, and Copilot extensions.
• Demonstrate fluency with Azure AI Services, Microsoft Fabric, and the Copilot ecosystem.
• Hold a strong understanding of Azure architecture, AI Services, workflow platforms (e.g., ServiceNow), and Azure Marketplace GTM mechanics.
• Advise customers on modernizing and upgrading their current stack toward an integrated Azure-based orchestration architecture.
• Position responsible AI, data governance, and security as first-class design principles.
• Translate technical capability into commercial value, tailoring the architecture story to the audience.
• Manage Orchestration.ai programs end to end, including governance, scope, schedule, budget, resources, risks, and communication.
• Build a reporting matrix across multiple implementations and provide clear program status to senior management.
• Oversee resource utilization and optimization planning across the program.
• Spearhead program discussions with business stakeholders, practice leadership, and Genpact leadership.
• Support project managers to ensure delivery follows defined best practices, COE goals, and budget.
• Contribute to the ongoing definition of best delivery practices.
• Mentor and lead a team of project managers.

Benefits

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
• Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
• Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
• Genpact never requires applicants to pay to be part of our hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior