Sales Director

Ericsson•Toronto, ON

5d•Onsite

About The Position

The primary goal of the Sales director is to manage the Services business across a Tier 1 Canadian Operator, from securing new business to executing the signed contracts in line with customer expectation. The sales director is responsible for developing the strategy, securing and growing the Network Services and Managed Services business within the Account. The role is responsible for ensuring the extension of current contracts as well as promoting new solutions from Ericsson Services portfolio to support the operator in growing their Wireless business. The sales director is the prime interface for the Operator for all contractual and sales topics. Internally, he/she is taking the role of the Account Commercial Responsible (ACR) and leading the Core 3 (ACR, CSR- Customer Solution Responsible, CFR – Customer Fulfillment Responsible) to achieve the account objectives/targets and ensure overall customer satisfaction.

Requirements

Master's degree in Business Administration or Engineering or a related field required
5+ years of proven experience in relationship-driven sales within the ICT sector.
Strong understanding of Ericsson portfolio (especially Services portfolio)
Strong knowledge of Ericsson processes and tools
Strong knowledge of Network rollout Services and Managed Services
Knowledge of Telecom Canadian market challenges and opportunities
The role requires a high level of problem-solving and critical thinking, along with the ability to effectively promote teamwork and collaboration.
Financial acumen as well as Innovative and creative thinking
Excellent presentation and communication skills
Excellent social and interpersonal skills
Responsive and result oriented and accountable
Proactive leaders with strong communication, negotiation, problem-solving, and decision-making skills, capable of thriving in dynamic and challenging environments.
Strong customer focus with ability to build solid business relationship.
Solid understanding of the Canadian operator landscape
Ability to communicate effectively at a strategic level
Excellent Business Orientation: Business and financial awareness
Strong communicator, able to motivate and engage organization

Responsibilities

Generate profitability sales and develop long term business
Follow financial status of different contracts and initiate improvement plans when necessary
Identify new business opportunities and drive sales activities to create demand
Develop account plans and strategies in alignment with customer needs and Ericsson’s goals
Build and maintain strong relationships with key decision makers and influencers at all levels within the customer organization
Negotiate contracts and agreements with customers and partners
Coordinate with internal stakeholders such as delivery, finance, legal, marketing, etc. to ensure smooth execution of projects
Provide accurate sales forecasts and reports
Monitor market trends, competitors’ activities, and customer feedback
Ensure compliance with Ericsson’s policies and procedures

Benefits

Choice of 3 medical and dental plan options
Core level medical and dental coverage paid for fully by Ericsson
Group Retirement & Savings Program with automatic 2% company contribution
50% match of employee's contribution to Registered Retirement Savings Plan, up to 8% of employee's contribution (maximum of 4% match)
Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay
Short-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
18 days of accrued vacation
3 personal days
10 holidays
1 volunteer day
Sick days
Up to 10 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Wellness account
Recognition programs