Sales Development Representative (SDR)
About The Position
Demandforce, founded in 2003 and based in San Francisco, is an award-winning software company helping small businesses grow through smarter communication. Our platform includes marketing automation, appointment reminders, reputation management, and 24/7 online booking. We’re a fast-paced, collaborative team committed to helping businesses thrive—and we’re growing fast! Our Sales Development Representatives work closely with Account Executives to understand prospective customers’ business needs, identify the right opportunities, and create a strong first experience with Demandforce.
Requirements
- Motivated, competitive, and goal-oriented
- A strong conversationalist who can build rapport quickly
- Naturally curious and comfortable asking questions to understand what a prospect really needs
- Comfortable thinking on your feet and navigating unexpected questions
- Organized and able to manage multiple conversations, follow-ups, and lead sources at once
- Comfortable working in a fast-paced, high-volume environment
- Confident on the phone and comfortable communicating through phone, email, and live chat
- Able to recognize buying signals, uncover a prospect’s needs, and confidently guide the conversation toward a next step
- Coachable, open to feedback, and interested in continuously improving
- Resilient - not every conversation results in a meeting. You know when to push, when to pivot, and how to move on to the next opportunity
- Able to work independently and in a team
Responsibilities
- Respond quickly to new inbound prospects and follow up consistently
- Build rapport and lead productive, consultative conversations
- Ask strong discovery questions to understand the prospect’s business, challenges, and priorities
- Identify qualified opportunities and confidently ask prospects to schedule a meeting
- Handle common questions and objections without getting thrown off
- Maintain organized follow-up across calls, email, chat, and sales tools
- Work closely with Account Executives to create a smooth handoff and give them useful context before each appointment
- Learn Demandforce’s products, customers, competitors, and the industries we serve
- Participate in ongoing coaching and development
- Meet activity, appointment-setting, and performance goals
- Respond to inbound leads from phone calls, website inquiries, live chat, marketing campaigns, and other channels while also completing outbound follow-up.
- The role averages approximately 65 inbound and outbound calls per day in addition to email and chat activity.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off + holidays
- FSA for medical and dependent care
- Life & disability insurance
- Commuter benefits, EAP, and more
- Paid training
- 2-month commission guarantee
- Career advancement path to Account Executive
- Hands-on experience with sales tools and technology, including Salesforce and ZoomInfo
- Ongoing sales coaching and development
- A collaborative, supportive team environment
- Communication, discovery, and sales skills you can build on throughout your career
- Well-being coaching services
- Voluntary benefits such as home, auto and pet insurance
- Discounted legal and financial services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
