Sales Development Manager

Kikoff•Phoenix, AZ

4d•$150,000 - $170,000•Onsite

About The Position

Kikoff is seeking a Sales Development Manager to lead, coach, and potentially scale a team of approximately six Sales Development Representatives (SDRs) across two pods: Enterprise Sales Development and Kikoff Ambassadors. This role is based in our Phoenix, Arizona office and requires a 5-day per week in-office presence. As one of the first leadership hires in this new office, you will play a foundational role in shaping the team's performance, culture, and processes. You will manage the day-to-day performance of the SDRs, focusing on key metrics, refining outreach strategies, and ensuring alignment with the Business Development and Affiliate & Partnerships teams. This position is ideal for someone with prior experience managing sales development or inside sales teams in a fast-paced, evolving environment, who desires significant ownership and impact.

Requirements

Based in or willing to work from our Phoenix, AZ office 5 days per week.
Experience managing or supervising a team of SDRs, BDRs, or inside sales reps, ideally in a high-volume outbound environment.
Track record of driving team performance against activity, meeting, and pipeline targets and of coaching underperforming reps back to standard.
Strong, hands-on coaching ability; comfortable listening to calls and reviewing emails to give direct, specific feedback.
Ability to guide SDRs on generating high-impact lead lists that align with our defined Ideal Customer Profile.
Experience with CRM tools and sales engagement or prospecting platforms; comfortable getting hands-on with the team's tech stack.
Excellent organizational skills, with the ability to manage two distinct team priorities and outreach motions at once.
Comfortable operating in a fast-paced, early-stage environment where processes are still being refined.
Strong written and verbal communication skills, with the ability to represent the team's performance and needs to senior stakeholders.
Familiarity with cold outreach, affiliate/partnership, or channel sales motions.
Bachelor's degree is preferred.

Nice To Haves

Fintech or financial services experience is a plus.

Responsibilities

Lead, manage, and coach a team of approximately six SDRs across two teams (Kikoff Enterprise and Kikoff Ambassadors) with each team running outbound outreach via call, email, and LinkedIn.
Run a regular cadence of 1:1s, team huddles, and coaching sessions to develop each rep's skills and hold the team accountable.
Own and report on key team metrics, including dials, emails sent, LinkedIn touches, meetings booked, and partners onboarded.
Monitor and QA calls and outreach to ensure quality, coaching reps on objection handling, messaging, and consultative selling.
Continuously refine outreach scripts, cadences, and playbooks for both the Enterprise and Ambassadors motions based on what's converting.
Partner closely with Kikoff's Enterprise Business Development team to ensure warm intros generated by the Enterprise SDR pod are high-quality and well-briefed before hand-off.
Partner closely with Kikoff's Affiliate & Partnerships team to align on target verticals, partner vetting requirements, and onboarding processes for the Ambassadors pod.
Own hiring, onboarding, and training for new SDRs as the team scales.
Maintain team-wide CRM hygiene and reporting so leadership has clear, real-time visibility into pipeline, activity, and productivity.
Ensure the team follows required vetting and compliance procedures when onboarding affiliate partners.
Identify and recommend opportunities to scale the team and improve conversion as the Phoenix office grows.
Act as the voice of the market internally, bringing insights from partners and prospects back to Kikoff to inform product development and go-to-market strategy.