Sales Development Coordinator

Citadel Aviation•Dallas, TX

40d•Onsite

About The Position

The Sales Development Coordinator drives the top of Citadel Aviation’s sales funnel by turning aircraft and decision-maker targets identified by Business Development into engaged contacts and booked meetings for Regional Sales Directors. The role owns outbound outreach, first-level lead qualification, nurture-campaign execution, and meeting and aircraft-visit coordination across assigned territories or account tiers. Working from aircraft-based target lists, the coordinator advances prospects through the Target, Contact Identified, and Engaged stages, then hands qualified opportunities to the territory owner with relevant context. Success includes generating a steady flow of well-qualified meetings, responding promptly to inbound and campaign-generated leads, and maintaining accurate, current, and complete prospect records. The position reports to the Director of Global Sales and works closely with Business Development, Regional Sales Directors, the Sales Support Coordinator, and Marketing. It is primarily an on-site, office-based role, with occasional travel of approximately 10% for industry events and campaign support. Extended hours may be required during campaign launches, event weeks, and reporting deadlines.

Requirements

Bachelor’s degree in Business, Marketing, Aviation Management, or a related field; equivalent experience may be considered in lieu of a degree.
At least 1 year of experience in sales development, inside sales, lead generation, sales support, or customer and account coordination; aviation, aerospace, or another technical B2B environment is preferred.
Confident written and verbal communication skills and ability to initiate conversations with senior decision-makers.
Proficiency with CRM systems and Microsoft Office, including Excel, PowerPoint, and Word.
Ability and discipline to keep records accurate, current, and complete.
Strong organization and ability to manage numerous concurrent prospects and follow-ups reliably.
Authorization to work in the United States.

Nice To Haves

Exposure to business aviation, MRO, completions, or aftermarket services.
Experience with fleet and market-intelligence platforms such as JETNET, Amstat, or Aviation Week Intelligence Network, or with sales-engagement and outreach tools.
Familiarity with large-cabin aircraft fleets, including Gulfstream G550/G650/G700 and Bombardier Global and Challenger families.
Experience executing outbound campaigns or nurture programs in partnership with Marketing.

Responsibilities

Execute outbound outreach to decision-makers on Business Development’s target-aircraft lists, including maintenance leaders, aviation directors, chief pilots, aviation managers, procurement contacts, and owners.
Move prospects from Target and Contact Identified into Engaged, and schedule qualified meetings and aircraft visits for Regional Sales Directors.
Personalize outreach using aircraft-specific and account information, including aircraft model, location, interior age, and upcoming maintenance events.
Respond promptly to inbound inquiries and marketing-generated leads, and conduct first-level qualification for aircraft, scope, timing, and decision-maker.
Route qualified leads to the appropriate territory owner with supporting background for a clean handoff at the Qualified stage.
Apply the account-tiering framework when logging and prioritizing new prospects.
Run and track nurture campaigns for Development (B) and Long-Term (C) accounts with Marketing and Business Development.
Maintain periodic account reviews and advance accounts as buying signals emerge.
Coordinate follow-up on leads from industry trade shows and events, including NBAA-BACE, EBACE, MEBAA, and regional events.
Schedule and confirm customer meetings and aircraft visits, and assemble supporting materials based on Business Development’s pre-call intelligence.
Prepare top-of-funnel updates for the Monday global sales meeting and Wednesday pipeline review.
Create and maintain accurate prospect, contact, and decision-maker CRM records, logging outreach and interactions with clear next actions.
Maintain current and complete contact and account data, and partner with the Sales Support Coordinator on data quality and pipeline hygiene.
Enter and update required opportunity fields so records are ready for the territory owner to advance.
Support the G650 / G650ER 12-year inspection and interior refresh campaign by contacting owners and operators of aircraft entering the inspection window.
Track outreach outcomes and share competitive and market observations with Business Development and leadership.