Sales Department Team Lead (Ashley Reno/FT) Non-Safety Sensitive

Mathis Home•Oklahoma City, OK

7d•Onsite

About The Position

The Sales Department Team Lead is responsible for coaching sales associates, meeting daily with the department to provide support and motivation, and ensuring the department successfully meets its sales objectives. This role involves working directly with customers and employees, collaborating with other departments to meet customer needs, answering customer inquiries about products, and emphasizing product features based on customer needs. The Team Lead will also maintain personal sales volume and metrics, achieve departmental sales goals, manage staffing and scheduling, and oversee the training and development of both existing and new associates. Additionally, the Team Lead is responsible for maintaining a clean and sales-ready department, communicating its importance to associates, preparing the department for store opening and closing, and coordinating with the visual team. Excellent customer relations are essential, and other duties may be assigned by management.

Requirements

Must be able to work flexible shifts, such as opening and closing shifts
Advanced Storis knowledge required
Ability to lift merchandise of 20 lbs
Ability to communicate effectively with team members
Positive attitude when working with customers
Knowledge of employment and merchandise handling procedures
Proven leader within the organization

Responsibilities

Coach sales associates
Meet daily with department to offer advice, support, motivation, or information to help them meet sales objectives
Ensure department is doing everything to successfully sell
Work directly with customers and employees within assigned department, and other departments as needed
Work on an organizational level with other departments to ensure customer needs are met
Answer customers questions about products, prices, availability, and product uses
Emphasize product features based on analyses of customers needs
Help locate or obtain merchandise for customers
Describe merchandise and explain use, operation, and care of merchandise to customers
Maintain personal sales volume and metrics
Maintain and achieve sales goal for department
Staffing and scheduling for department
Training and development of existing associates in department and all new associates assigned to department
Maintain a clean and sales ready department
Communicate importance of this to all associates in particular department
Make sure department is ready for store to open and straighten at closing
Communicate and work with visual team on needs for your department
Use excellent customer relations
Perform any other duties as directed by management