Sales & Customer Service Representative

Natural Waterscapes LLC•Richardson, TX

9h•Onsite

About The Position

Founded in 2007, Natural Waterscapes began as a water feature construction and design firm and has grown into a national leader in science-driven pond and lake management solutions. With a rapidly expanding e-commerce presence and a loyal customer base across the United States, we are known for combining technical expertise with exceptional customer service. Our team is made up of driven, curious individuals who take pride in solving real-world problems for customers—helping them transform and maintain healthy, thriving water ecosystems.

Requirements

Sales-minded — You enjoy closing deals, not just answering questions
Confident communicator — You can simplify technical concepts and guide customers to decisions
Self-motivated — You don’t need constant oversight; you take ownership of results
Customer-focused — You care about solving problems, not just making transactions
Adaptable & tech-savvy — Comfortable learning CRM systems, e-commerce tools, and new platforms
Team-oriented — You collaborate well but can also perform independently
Driven by results — You take pride in hitting goals and increasing your earnings
High School diploma or equivalent

Nice To Haves

2+ years in sales, customer service, or inside sales
Experience with CRM systems such as NetSuite, Zoho, or similar
Background in phone or online sales environments
Familiarity with e-commerce, digital marketing, or social media sales channels
Interest in outdoor industries, ponds, lakes, or environmental systems (a big plus)

Responsibilities

Respond to inbound leads and guide customers toward the right solutions for their ponds and lakes
Build trust with customers by asking the right questions and providing clear, confident recommendations
Convert inquiries into sales through phone, email, and online communication
Provide technical support and explain products in simple, practical terms
Document all interactions and opportunities within CRM systems (NetSuite, Zoho, or similar)
Identify upsell and cross-sell opportunities that genuinely benefit the customer
Collaborate with fulfillment and operations teams to ensure smooth order delivery
Track performance metrics and consistently meet or exceed sales targets
Proactively identify new opportunities to grow revenue and expand customer relationships