Customer Sales & Service Representative
LGG Industrial•Edmonton, AB
•Hybrid
About The Position
The function of the Customer Sales and Service Representative is to provide direct support to the Branch Managers and Sales Representatives in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Branch is able to meet its growth targets.
Requirements
- Possess excellent customer service skills
- Ability to interact with customers and team-members in a professional manner
- Ability to work independently
- Ability to work in a fast-paced environment
- Ability to multitask and prioritize responsibilities
- Must have excellent communication skills, both oral and written
- Requires a proficiency in math skills including addition, subtraction, multiplication and division in units of measure
- Must be able to perform calculations using whole numbers, fractions, and decimals.
- Moderate computer skills including MS Word, Excel, internet, customer portals and email
- Must be able to successfully utilize the company software
- Minimum of 1 year Business to Business Customer Service Experience
- High School Diploma or Equivalent
- Must be 18 years of age or older
- Ability to perform basic math
- Ability to work overtime, as required
- Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
- Ability to work in a stationary position for extended periods of time.
- Frequent operation of a computer, keyboard, mouse, and other standard office equipment.
- Ability to comprehend and follow instructions and safety procedures.
- Ability to read, write and communicate in English
- Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.
- Ability to respond to safety signals, alarms, and verbal instructions.
- Ability to work in varying environmental conditions, including exposure to temperature changes, dust, and warehouse noise.
- Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats when required.
Nice To Haves
- 1-3 years of customer service experience in industrial distribution
- Previous experience utilizing an ERP system
- Product knowledge in hose, gasket and conveyor systems a plus
Responsibilities
- Must maintain 100% commitment to safety policies and procedures
- Partners with Sales Representatives to provide sales quotes
- Processes incoming inquiries into company sales system
- Quotes customers using working knowledge of product
- Successfully achieves budgeted Branch sales goals
- Assists A/R personnel in creating and establishing new accounts and follows up on collections
- Coordinates with Sales Representatives and Branch management to keep account activities updated
- Monitors delivery date commitments and expedites where appropriate
- Monitors customer specific inventory for sales order fulfillment
- Builds and maintains strong internal and external relationships
- Provides technical/service support to account management, branch management and internal and external customers
- Perform other duties as trained and qualified for
Benefits
- Opportunities for growth
- Room for enthusiastic, motivated employees to grow with it
- Opportunity to develop themselves, at both the professional and personal level
- Continuity, stability and certainty
- Room for ambition, personal development and innovation
- Innovative environment where you take on challenges and share them, come up with innovative solutions and act in a dynamic and well-considered manner
- Friendly, open and pleasant work environment with respect for and confidence in one another
- Stimulating and challenging workplace climate where knowledge is shared
- Part of a winning team
- Work placement, traineeship opportunities for students
- Ample opportunities, especially for students from a technical or commercial background
- Opportunity to gain practical experience at an innovative multinational company
- Informative and challenging traineeship at an organization with a friendly and open work climate
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
