About The Position

This is a full-time, home-based position for a Sales & Customer Service Assistant in the Transportation & Logistics Services industry within the US. The role involves a mix of sales outreach and customer service responsibilities.

Requirements

  • Experience with inbound/outbound cold calling
  • Proficiency in CRM data entry and scheduling
  • Ability to conduct initial customer contact and company overview calls
  • Skill in providing sales quotes to prospects
  • Experience with daily follow-up calls (aiming for 5-7 conversions/day)
  • Capability to follow up on client conversations
  • Experience with follow-up voicemail outreach
  • Customer service skills for answering inbound calls

Responsibilities

  • Inbound/outbound cold calling for sales outreach
  • Adding customers to schedule in CRM
  • Initial customer contact & company overview calls
  • Providing sales quotes to prospects
  • Daily follow-up calls (5–7 conversions/day)
  • Follow up conversation with the client
  • Follow-up voicemail outreach
  • CRM data entry & scheduling
  • Answering inbound customer service calls
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