Customer Service Specialist for a Construction Industry in the US (Home Based Full Time)
About The Position
We are seeking a Customer Service Specialist to join our team in the construction industry. This is a full-time, home-based position. The ideal candidate will provide friendly and professional customer service via phone, email, and messaging, responding to customer inquiries regarding fencing services, products, warranties, and scheduling. This role involves managing and updating daily schedules for fencing crews and customer projects, communicating schedule changes, and monitoring crew attendance. Maintaining accurate records of customer interactions and adjusting schedules based on project priorities are key responsibilities.
Requirements
- Excellent communication skills (phone, email, messaging)
- Customer service experience
- Ability to manage and update schedules
- Proficiency in record-keeping
- Ability to adjust schedules based on project priorities, timelines, and crew availability
Nice To Haves
- Experience in the construction industry
- Experience with fencing services, products, and warranties
Responsibilities
- Provide friendly and professional customer service via phone, email, and messaging
- Respond to customer inquiries regarding fencing services, products, warranties, and scheduling
- Escalate complex questions and concerns to the appropriate team members when needed
- Manage and update daily schedules for fencing crews and customer projects
- Communicate schedule changes, delays, and important updates to customers and internal teams
- Monitor crew attendance and address scheduling issues at the start of each workday
- Maintain accurate records of customer inquiries, requests, and follow-up actions
- Adjust schedules based on project priorities, timelines, and crew availability
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
