Customer Service Specialist for an AI Startup in the US (Home Based Full Time)
Virtual Coworker•San Francisco, California
•Remote
About The Position
We are seeking a Customer Service Specialist to join our AI startup. This is a full-time, home-based position. You will be responsible for monitoring and actioning escalated tickets from our AI agent system, reviewing AI-generated task requests, and completing required actions on behalf of customers. You will also perform personal assistant-type tasks as needed and communicate with vendors and service providers via email, phone, or the platform. Finally, you will mark tickets and tasks as completed in the system once they have been actioned.
Requirements
- Experience in customer service.
- Familiarity with AI systems is a plus.
- Strong communication skills (email, phone).
- Ability to manage multiple tasks and prioritize.
- Detail-oriented and organized.
Nice To Haves
- Experience in a startup environment.
- Proficiency with various communication platforms.
Responsibilities
- Monitor and action escalated tickets from the company's AI agent system.
- Review AI-generated task requests and complete the required actions on behalf of customers.
- Perform personal assistant-type tasks as needed.
- Communicate primarily via email, phone, or the platform with vendors and service providers.
- Mark tickets and tasks as completed in the system once they have been actioned.
Benefits
- Full-time employment
- Home-based position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
