Sales Coordinator Full Time

COMMONWEALTH LODGING MANAGEMENT LLC • Glen Allen, VA

5d • Onsite

About The Position

This position involves high guest contact and presents the first point of contact for our future guests. The position will provide a high-level administrative support to the property by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. This position will also maintain a calendar of sales and administrative events and ensure that the office is organized and efficiently managed. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

Requirements

• High School Graduate or General Education Degree (GED): or Work Equivalent.
• Must be technologically savvy and proficient in Microsoft Office including Word, Excel, and PowerPoint.
• The ability to easily adapt to new technologies and systems is required.
• Able to solve problems and make sound business decisions.
• Knowledge of general sales techniques.
• Effective business writing skills.
• Good understanding of the English language and communication skills both written and verbal.
• Satisfactorily communicate with guests, management, and co-workers to their understanding.
• Must be willing and can work a varied schedule that includes nights, weekends, and holidays.

Nice To Haves

• College degree preferred.
• Minimum of 1-2 years of experience in sales, customer service-related position or hotel experience preferred.

Responsibilities

• Be in proper uniform, with a nametag.
• Always maintain positive guest relations. Work to resolve guest complaints, ensuring guest satisfaction. Always maintain guest confidentiality. Communicate effectively with guests as well as team members.
• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Be familiar with all local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED