Sales Coordinator 1

Steffes•Dickinson, ND

About The Position

Performs various administrative functions and customer service-related duties designed to maintain and enhance customer relations. Will assist in representing the steel fabrication capabilities of Steffes in the selling and promotion of products. Supports all company departments to ensure that proper communication is maintained.

Requirements

High School Diploma or GED
6-24 months of demonstrated customer service or related field experience.
Intermediate Microsoft Excel and Outlook
Patient, well organized, and service oriented
Excellent communication skills and telephone etiquette
Basic math and reading skills.
Ability to lift 50 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 20 pounds.
Ability to climb ladders and/or stairs.
Stooping, crouching, kneeling, and bending.
Handling, feeling, and gripping would be required for some activities.
Learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.

Nice To Haves

ERP experience, preferred.

Responsibilities

Entry and communication of sales orders, job creations, shippers, and invoices.
Maintain Kanban boards.
Monitor customer specific websites for order retrieval and shipment confirmation.
Manage sales activity and customer forecasting for each account.
Establish and maintain cell metrics.
Research debit and credit memos and coordinate actions with finance department.
Understand bill of materials, routings, inventory, and adjustments in ERP system.
Acts as internal project coordinator on customer jobs, as assigned.
Coordinate resolution of customer problems/complaints through non-conformance reports.
Follow up with production and purchasing on product availability/shortages for current and overdue orders.
Maintain outside warehouse inventory, including shipping, tracking and restocking.
Follows current shipping processes and provides correct documentation unique to each country when shipping internationally.
Build and maintain good customer relationships.
Document relevant customer correspondence for future reference using MS Outlook journaling.
Will assist sales with cold calls, sales promotions, customer satisfaction surveys, sales calls, customer inquiries, and customer visits, as assigned.
Quoting for existing products.
Coordinate service work orders.
Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
Helps company meet its Strategic, Quality and Safety objectives.
Other duties may be assigned.