Sales Coordinator - NA RESALE

Ravago Americas•Wilton, CT

7d•Onsite

About The Position

The Sales Coordinator facilitates all aspects of the order process, from order entry, shipping, and billing. This role serves as the main point of contact between Sales, Inventory Coordination, and Product Coordination for issues related to open orders, inventory inquiries, shipping, and billing. The Sales Coordinator works directly with sales managers and customers to resolve issues, deliver orders, and process paperwork. This role also involves backing up other team members when needed.

Requirements

HS Diploma or equivalent required.
Excellent communication skills, both written and verbal.
Above average skills in Ravago Tools, as well as all Microsoft Office programs with the aptitude to quickly learn and understand additional applications.
Minimum of 1 year of experience within any Ravago America’s Channel.
Must be detailed oriented with strong analytical skills and exceptional problem-solving abilities.
Willingness to adapt in an evolving environment.
Ability to maintain high level of organization and prioritization.
Innate sense of urgency that provides proactive and consistent work.
Proven ability to work well within a team and promote strong working relationships meanwhile maintaining professional attitude and positive outlook.
Effectively maintains discretion.
Must be authorized to work in the U.S.

Nice To Haves

College degree preferred.
Direct experience within the Customer Service function preferred.
Demonstrated previous experience for coaching, motivating, encouraging and interacting with individuals.

Responsibilities

Facilitate all aspects of the order process from order entry, shipping, and billing.
Serve as the main point of contact between Sales, Inventory Coordination, and Product Coordination for all issues revolving open orders, inventory inquiries, shipping, and billing.
Work directly with sales managers and customers to resolve issues, deliver orders, and process paperwork.
Enter orders into BLUE via Mobile App or manual order entry.
Accurately file and create paperwork via the Document Management System (Bill of Lading, Certificate of Analysis, Purchase order, etc.).
Work with Product Coordination or Inventory Coordinators to source material for appropriate orders.
Monitor credit for accounts and ensure customers have proper credit for orders.
Set up shipment of orders through OTM and work with the Transportation group to resolve any transportation issues.
Gather accurate freight rates for sales force from carriers and logistics partners.
Bill orders within 48 hours and send invoices to customers.
Track railcar, truckload, and bulk truck shipments and report any delays.
Generate customer reporting, spreadsheets, volume data, and shipment data as needed.
Monitor open order reports and short payment reports.
Work with Master Data on Customer Account maintenance and the creation of new accounts.
Work with the sales force on the collection of Sales Tax Exemption Certificates.
Enter all Customer related Claims for all categories (Administration, Delivery, Material or Non-Quality) and ensure all necessary information is provided.
Perform other duties as assigned.