Sales Coordinator - NA RESALE

Ravagon Manufacturing•Wilton, CT

5d•Onsite

About The Position

The Sales Coordinator facilitates all aspects of the order process, from entry to shipping and billing. This role serves as the main point of contact between Sales, Inventory Coordination, and Product Coordination for issues related to open orders, inventory inquiries, shipping, and billing. The Sales Coordinator works directly with sales managers and customers to resolve issues, deliver orders, and process paperwork. This role also involves backing up other team members when needed.

Requirements

HS Diploma or equivalent required.
Excellent communication skills, both written and verbal.
Above average skills in Ravago Tools, as well as all Microsoft Office programs with the aptitude to quickly learn and understand additional applications.
Minimum of 1 year of experience within any Ravago America’s Channel, direct experience within the Customer Service function preferred.
Must be detailed oriented with strong analytical skills and exceptional problem-solving abilities.
Willingness to adapt in an evolving environment.
Ability to maintain a high level of organization and prioritization.
Inn ate sense of urgency that provides proactive and consistent work.
Proven ability to work well within a team and promote strong working relationships meanwhile maintaining professional attitude and positive outlook.
Effectively maintains discretion.
Applicants must be authorized to work in the U.S.

Nice To Haves

College degree preferred.
Direct experience within the Customer Service function preferred.
Natural feel or demonstrated previous experience for coaching, motivating, encouraging and interacting with individuals.

Responsibilities

Enter orders into BLUE via Mobile App or manual entry, working with the sales force.
Accurately file and create necessary paperwork, including Bills of Lading, Certificates of Analysis, and Purchase Orders, using the Document Management System.
Request batch assignments from Product Coordination or Inventory Coordinators to source material for orders.
Monitor customer credit status with the Credit Manager, ensuring no orders on credit hold are shipped.
Set up order shipments through OTM and collaborate with the Transportation group to resolve transportation issues.
Gather accurate freight rates from carriers and logistics partners for the sales force when necessary.
Bill orders within 48 hours and send invoices to customers to ensure timely payment.
Track railcar, truckload, and bulk truck shipments, reporting any delays to the appropriate seller and customer.
Generate customer reports, spreadsheets, volume data, and shipment data as needed or requested.
Monitor open order reports and short payment reports.
Maintain customer accounts and create new accounts in coordination with Master Data.
Assist the sales force in collecting Sales Tax Exemption Certificates, ensuring the tax team has up-to-date forms.
Enter all customer-related claims (Administration, Delivery, Material, or Non-Quality) and work with the Claims Coordinator to provide necessary information.
Perform other duties as assigned.