Sales Coordinator

Pilot John International•Greenville, NC

13d

About The Position

Pilot John International is the leading supplier of aviation ground support equipment (GSE) and avionics test equipment, the #1 stocking Tronair distributor and an OEM-authorized service center. We're looking for a PJi+ Sales Coordinator to own relationship management for our most strategic accounts across major aviation operations. This is a proactive relationship-first role, acting as the single point of contact. that understands their business, anticipates their needs, and makes sure every interaction with PJi reflects the level of service a partner of this caliber expects. You'll work closely with the Sales Manager, who owns top-of-house executive relationships, while you build and manage the day-to-day network of gatekeepers, influencers, and site-level decision-makers who keep these accounts running. This role is well suited to someone who thrives on relationship-building, brings structure and discipline to a growing book of business, and takes genuine ownership of customer outcomes. Living the PJi Values: Teamwork: Works collaboratively across departments, fostering open, honest, and respectful communication. Growth: Continuously develops professional skills and deepens understanding of PJi's products, services, and operations. Excellence: Takes ownership of work and consistently delivers accurate, high-quality results. Integrity: Acts ethically and transparently, ensuring they can be trusted and relied upon. Innovation: Thinks differently, challenges existing processes constructively, and seeks better ways to work.

Requirements

Excellent customer service skills, with the discipline to consistently follow established service standards for high-value accounts
Strong relationship-building ability, skilled at initiating conversations, following up reliably, and building trust over time
Highly organized, with genuine rigor around CRM accuracy and pipeline hygiene
A proactive, self-directed approach, someone who identifies opportunities rather than waiting for them
Ability to maintain composure and professionalism under pressure, including when managing conflict or resolving post-sale issues
Confident communicator across video (Google Meet), phone, and written correspondence

Nice To Haves

Prior experience in account management, customer success, or B2B sales support preferred; aviation or GSE industry experience a plus but not required

Responsibilities

Serve as the single point of contact for an assigned portfolio of PJi+ accounts, owning day-to-day relationships with gatekeepers, influencers, and site-level maintenance supervisors.
Build and maintain an organized, up-to-date book of business, clear profiles of each assigned account and its key contacts, including role, relationship history, and open items.
Develop a comprehensive working knowledge of each assigned account, their business, their pain points, and where PJi's products and services create value for them specifically.
At accounts where individual maintenance supervisors function as the actual purchasing decision-makers, proactively work introductions from supervisor-level contacts up to the true decision-maker.
Respond to inbound leads and quote requests from PJi+ accounts promptly and professionally, owning the full quoting workflow for this program.
Proactively identify and act on opportunities to introduce PJi's capabilities to contacts who aren't yet engaged, this isn't a reactive, order-taking role.
Schedule and lead virtual meetings (Google Meet) to walk key contacts through PJi's capabilities, new products, and relevant solutions.
Prepare polished, accurate materials ahead of every customer meeting.
Maintain accurate, up-to-date records across all assigned accounts, with disciplined pipeline hygiene as a non-negotiable standard.
Log every touchpoint, follow-up, and next step consistently, no contact should go stale without a documented plan.
Track and report on account coverage, contact engagement, and pipeline movement on a weekly, monthly, and quarterly basis.
Conduct proactive check-ins with key accounts, independent of any open sale, to strengthen the relationship and surface needs early.
Manage conflict and resolve problems that arise during or after the sale, keeping the customer relationship intact and PJi's reputation strong.
Escalate appropriately when an issue requires broader company resources, while remaining the customer's consistent point of contact throughout.
Deliver excellent customer service on every interaction, following PJi's customer service standards for key accounts without exception.
Maintain composure and professionalism under pressure, including during escalations, tight timelines, or high-stakes conversations.
Represent PJi+ as a program built on responsiveness, follow-through, and trust.