Sales Coordinator

trueCABLE

1d•$57,000 - $62,000•Remote

About The Position

The Sales Coordinator delivers a seamless experience for trueCABLE's business account customers from the moment they become a customer through every order that follows. This role owns the day to day execution behind net terms accounts, including credit application intake, order entry, order confirmation, and issue resolution. They ensure our customers always feel supported and prioritized. Working directly with the Director of Sales and the sales team, this position helps optimize and scale our B2B processes as we grow. The Sales Coordinator serves as a trusted, primary point of contact for customer procurement teams, and partners closely with Finance, Customer Success, and Warehouse Operations to make sure business orders are entered accurately, shipped on time, and communicated clearly.

Requirements

4+ years of experience in sales, sales support, account coordination, or customer service
Experience working in an ERP or order management system is required
Strong written and verbal communication skills. This role communicates daily with customers and procurement teams over email and by phone
Strong organization skills and a keen attention to detail are required
Strong project management skills, with the ability to manage multiple orders and deadlines at once
Genuine curiosity and the desire to learn. We are ever-changing and need team members who are innovative and adaptable
Ability to work independently and collaboratively with the team

Nice To Haves

Familiarity with Brightpearl, Gorgias, Aircall or a CRM is a plus
Track record of successfully working from home or remotely is a plus

Responsibilities

Manage net terms applications from intake through credit approval, partnering with Finance and communicating decisions back to the customer
Administer the company's B2B payment and credit platform including customer approvals, credit limit changes, refunds, and account updates
Complete new account onboarding requirements including vendor forms, W-9s, certificates of insurance, supplier portal registrations, tax exemption forms, and automation rules
Create and maintain complete customer profiles in company systems including contacts, pricing, shipping preferences, and tax setup
Build and send quotes including volume pricing, lead times, and freight including follow up to move them toward an order
Enter purchase orders accurately and promptly, verifying pricing, part numbers, quantities, and terms
Manage customer procurement portals including retrieving purchase orders, uploading order confirmations and invoices, acknowledging orders, and maintaining required documents
Provide order confirmations and keep customers updated on ship dates, tracking, and changes
Compile and send shipment tracking to customers, including multi-parcel shipments, and help improve tracking automation over time
Troubleshoot out of stock situations by checking availability, offering substitutions, and coordinating split or staged shipments
Schedule and track blanket order releases against committed quantities
Proactively communicate directly with customer procurement teams on large orders, long lead time items, and delivery requirements
Serve as first point of contact for business account questions and escalate to the right internal owner when needed
Coordinate with Warehouse Operations to ensure special customer requirements are communicated and executed correctly
Collaborate with technical team members to provide customers with technical product support
Coordinate returns, replacements, and warranty claims from initial request through credit
Track and share recurring customer feedback to help improve products and customer experience
Contribute to the development and maintenance of standard operating procedures as these processes are built and refined
Support additional projects as needed to support evolving sales and business priorities