Travel Industry Sales Coordinator
About The Position
The Fairmont Austin is seeking a Sales Coordinator to join their team. This role reports to the Director of Business Travel and is responsible for handling client inquiries, booking reservations, managing sales records, and assisting with various administrative tasks related to sales and marketing efforts. The position involves working with corporate, leisure, and entertainment clients, managing different booking segments, and ensuring smooth operations for VIP services and travel agency commissions. The Fairmont Austin is a large luxury property with extensive meeting and event space, offering an innovative and passionate work environment within the Accor group.
Requirements
- Previous customer related experience required
- Ability to work a flexible schedule, which may include evenings, weekends and holidays
- Computer literate in Microsoft Office applications required
- Must be able to type 25 words per minute
- Strong interpersonal skills, self- motivation, and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Nice To Haves
- Previous Property Manager System (Opera) experience preferred
Responsibilities
- Respond to corporate, leisure and entertainment client inquiries while consistently delivering the highest level of service
- Book and enter room reservations for individuals and small blocks using the Property Management System (Opera)
- Update BT sales records in local drives and on ACCOR platforms
- Assist with contracts, proposals, promotions, reports, and client events as needed
- Update corporate and leisure marketing materials, flyers, and presentations
- Run daily arrivals reports and coordinate VIP services
- Assist in the management of RESPLUS, FAMOUS AGENTS and ACCOR Hotels programs and promotions as needed
- Management of IT and FIT segments, including blackout dates notification
- Process no shows and late cancellations
- Process Travel Agency commissions and respond to inquiries
- Load rate codes on booking channels
- Follow department policies, procedures, and service standards
- Follow all safety policies
- Other duties as assigned
Benefits
- Accor offers a wide range of benefits, including opportunities for growth and learning, and a purpose-driven work experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
