Sales Coordinator

Starin Marketing Inc • Chesterton, IN

1d • $17 - $20 • Hybrid

About The Position

Step into a high-impact leadership role where people, process, and performance come together. As the Sales Coordinator, you will provide exceptional customer experience. You’ll collaborate across the organization to deliver seamless order execution and customer satisfaction. Communication is key to the SC position and tasks can include but are not limited to processing orders, relaying tracking and order information, checking on order status, and resolving customer issues. This role is perfect for someone who enjoys working on complex and multi-faceted matters, while being an influential part of a team.

Requirements

• A high school diploma or GED is required.
• A minimum of three (3) years of customer service.
• Strong communication, attention to detail, multitasking, and problem-solving skills.
• Ability to work in a team environment and successfully lead a team.
• Demonstrated willingness to learn, adapt, and take on new challenges.
• Ability to work collaboratively in a team environment.
• Proficiency with Microsoft Office Suite, video conferencing platforms, messaging applications, and general business software.
• Strong organizational skills and the ability to maintain accuracy while managing competing priorities.

Nice To Haves

• A college degree or equivalent work experience demonstrating transferable skills is preferred.
• Knowledge of the Audio/Video, Technology, IT, or related industry is beneficial.
• CTS (Certified Technology Specialist) certification is a plus.

Responsibilities

• Receive and enter orders accurately, confirming order status and product availability.
• Work closely with internal departments to ensure orders are released, processed, and fulfilled accurately and efficiently.
• Confirm customer account and payment terms, process credit card payments.
• Respond to customer requests via email and telephone.
• Provide product lead times, shipment tracking, and other information requested.
• Escalate unresolved customer issues to designated departments/management for further investigation and resolution.
• Keep up to date technically and apply new knowledge to your job.
• Meet required team goals and report to pre-designated workstation 8 hours per day.
• Perform other duties as requested, directed, or assigned.

Benefits

• Medical, Dental and Vision Insurance
• Life Insurance, Short-term and Long-term disability Insurance covered by company.
• 401(k) with matching
• Costco Membership
• 11 Paid Holidays and a generous Paid Time Off (PTO) schedule
• Employee Assistance Program (EAP)
• Voluntary Benefits such as (Critical Illness, Term-Life Insurance for self and family members, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED