Sales Coordinator
Atira Hotels•Benton Harbor, MI
•$16 - $18•Onsite
About The Position
We are seeking an energetic, service-oriented individual to join our team. This position is integral to ensuring that our guests have an exceptional experience during their stay and events. As a Sales Coordinator, you will be responsible for managing guest inquiries, coordinating group bookings, and providing administrative support to the sales team. While customer service and hotel experience are beneficial, we are willing to train the right candidate.
Requirements
- Minimum of 1 year of previous hotel experience required.
- Strong customer service and communication skills
- Ability to multitask and prioritize in a fast‑paced environment
- Professional, reliable, and detail‑oriented
- Strong problem‑solving abilities and guest‑focused mindset
- Proficiency with Microsoft Office (Outlook, Excel, Word)
- Ability to learn and navigate internal hotel systems and reporting tools
Nice To Haves
- Hilton experience preferred, including familiarity with brand standards and service expectations
- Experience with Hilton PMS/OnQ or similar property management systems preferred
Responsibilities
- Manage and coordinate all inquiries within a 21-day window, handling bookings for under 20 guest rooms per night.
- Optimize room rental charges to maximize revenue.
- Field inquiries and direct calls to Sales Managers, providing basic information about the hotel.
- Handle rooming lists, reservation requests, and changes, ensuring accuracy and timeliness.
- Manage group room blocks, including blocking rooms per client requests, setting up group routing, and monitoring pick-up numbers.
- Load corporate negotiated rates into the system and maintain up-to-date records.
- Prepare and distribute group welcome letters, VIP requests, and wedding amenities in coordination with other departments.
- Create and manage group codes, booking links, and promotional materials for sales events.
- Process Hilton Honor points for Sales Managers and update STR Segmentation on the STR Website.
- Assist with site inspections, client presentations, and special hotel events such as Breakfast with Santa or NYE Celebrations.
- Participate in daily business review meetings, pre-convention meetings, and training sessions as required.
- Perform any other job-related duties as assigned to support the sales team and hotel operations.
Benefits
- Employee hotel room discount
- Holiday pay
- Paid time off
- Paid training
- Professional development assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
