Sales Coordinator

Lindab•Northfleet, NY

8d•$25,776•Onsite

About The Position

The Sales Coordinator role is a fixed-term contract position for 3 months, with working hours from 8 am to 5 pm Monday to Thursday, and an early finish at 4 pm on Fridays. The salary offered is £25,775.88 per year. This role is ideal for someone with a strong background and passion for customer service, sales support, and operational coordination. The primary mission is to deliver an exceptional customer experience by accurately processing orders and inquiries, ensuring customer satisfaction. The role also involves contributing to team KPIs through high accuracy, meeting response times, and supporting overall service performance. Collaboration with regional branches and other departments for stock transfers and order movements is key, along with keeping customers informed. The Sales Coordinator will actively support sales growth by identifying opportunities, developing new business, and championing products and services in partnership with the regional BDM and Branch Manager. A significant part of the role involves working at the trade counter, managing cash and card payments, and ensuring adherence to company procedures. Ultimately, the Sales Coordinator is central to building strong customer relationships, supporting KPI achievement, and maintaining Lindab's high standards.

Requirements

Strong knowledge and experience within customer service, order processing, or a commercial sales environment.
Understanding of the importance of accuracy, communication, and customer satisfaction in a fast-paced setting.
Experience working with systems such as ERP, quoting tools, or stock management platforms.
Organised, proactive, and confident communicating with customers and colleagues.
Commercially aware, solution-focused, and comfortable managing multiple tasks at once.
Structured, efficient, and focused on delivering a positive experience.
Experience in customer service, order processing, or a similar role.
Familiarity with ERP or sales/quoting systems.
Experience handling payments in a Trade Counter setting (cash/card).
Understanding of logistics or stock coordination processes.
Ability to work closely with cross-functional teams (BDMs, Branch Managers, other regional branches, Credit Control, Logistics).

Responsibilities

Receive and accurately process orders and enquiries.
Ensure every request is handled with care and completed to the customer’s full satisfaction.
Contribute to achieving team KPIs by maintaining high accuracy levels and meeting response-time standards.
Support overall service performance.
Work closely with branches within your region and other departments to coordinate stock transfers and order movements.
Keep customers informed throughout the order process.
Actively support sales growth by identifying opportunities, developing new business, and championing products and services.
Play a key role at the trade counter, confidently managing cash and card payments.
Ensure all transactions meet company procedures.
Build strong customer relationships.
Support KPI achievement across the team.

Benefits

Opportunities to develop and grow professionally
Genuinely great colleagues who want to see the company and each other succeed
25-days annual leave, + 8 days statutory Bank Holidays and Christmas / New Years closure
Company Occupational Sick Pay
Company Bonus Scheme
Group Life Assurance
Free parking
Corporate workwear inc. PPE
Company Pension contribution matched at 4%
Part of the Mental Health Charter: Wellbeing app, Mental Health Champions, EAP program and discounts on counselling
Online retail discounts & savings including; gym, holidays, hotels and family days out
Long Service Awards
Annual flu jab