Sales Coordinator, Travel Trade

Brightline Trains•Miami, FL

About The Position

This role is an integral part of the Sales & Partnership team, supporting clients and team members. The Sales Coordinator will be responsible for qualifying and managing inbound initiatives, onboarding new Travel Agencies, Agents, and Wholesalers, updating and managing marketing materials, assisting with client retention, providing customer satisfaction, handling administrative tasks, and motivating the sales staff to ensure targets are met. The ideal candidate is highly organized, a problem-solver, eager to learn and grow, experienced in fast-paced environments, adept at multi-tasking while delivering excellent customer service, motivated by opportunity, and desires to help shape the future of transportation in Florida.

Requirements

A demonstrated history, a minimum of 1-2 years, of working in hotel, cruise, travel agency sales, marketing, or account management with customer service experience.
Proactive, positive, and strong multi-tasking skills.
Personable demeanor with strong verbal and communication skills.
CRM experience, HubSpot preferred.
Detailed-oriented and take pride in being organized with excellent time management skills.
Willingness to learn and ability to work in a fast-paced environment.
Strong computer skills and experience with MS Office.

Responsibilities

Day to day support for commercial business segment: Travel Trade Sales – both indirect and direct
Lead the fulfillment and execution of contracts, billing, customer service, reporting, marketing initiatives, etc.
Support the management of inbound process; qualifying, contacting, onboarding, customer support, and renewal
Building and maintaining strong relationships with the accounts and agents with monthly/quarterly check-ins
Collaborating with IT, Accounting, Revenue Management, Legal to ensure the business is running smoothly and efficiently internally as well for our customers.
Support the outbound initiatives to help grow the Travel Trade segment.