Sales Consultant - Overture Doral

Greystar•Doral, FL

4d•Onsite

About The Position

The Sales Consultant executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. As a key contact for prospective residents, the role guides them through the leasing process and explains the community’s lifestyle offering. The Sales Consultant also supports resident satisfaction throughout the lease term and proactively manages renewals in alignment with Active Adult best practices. The position includes managing leads, using CRM and property-management systems, reviewing data, supporting events, and collaborating with the Lifestyle Coordinator to strengthen resident engagement. The Sales Consultant is expected to uphold Greystar’s professional standards and ethical expectations while providing service to residents, prospects, and guests. The role works in an office and throughout the property, may involve local travel, and requires schedule flexibility that may include evenings, weekends, or holidays.

Requirements

High school diploma or equivalent required.
At least 1–3 years of relevant experience using sales, marketing, internet, and customer-service skills to resolve customer complaints and issues and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, and answer questions.
Mathematical skills necessary to process sales conversions.
Ability to generate sales leads, conduct sales presentations, qualify prospects, and close sales.
Required licenses and certifications for applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property-management applications, and database-management programs.
Proficiency and fluency using the internet for marketing, advertising, and sales.
Ability to adapt sales messaging to specific markets and professionals.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance, and to stand for extended periods.
Ability to work a flexible schedule that may include evenings, weekends, and/or holidays.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Perform sales and leasing activities to meet revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing leases and move-in packages, and supporting move-in and lease signing.
Collect pertinent information from prospective residents at move-in and record it as appropriate.
Monitor market and competitor conditions with teams and leadership; develop and implement marketing plans; and follow property policies on concessions, specials, and other occupancy programs.
Design and carry out marketing activities and events to generate property traffic, including resident referral and employer outreach programs and internet marketing.
Use on-site property-management software to track apartment availability, traffic and leasing activities, resident and prospect data, demographic information, and performance data.
Inspect the tour path and show-ready units daily, communicate maintenance needs, maintain appealing show units and amenities, and prepare the leasing office for daily activities.
Follow up with prospects and new residents within 24 hours, document follow-up, and classify leads throughout the sales process.
Support the lease-renewal program by preparing renewal materials, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time in accordance with the AA renewal playbook.
Respond courteously and promptly to resident and client/owner questions and concerns, resolve problems, and route or document requests as appropriate.
Provide respectful customer service to residents, prospects, and guests; answer questions, respond sensitively to maintenance complaints, and acknowledge residents by name.
Attend community and networking events, participate in outreach marketing, and develop referral sources and leads in line with Greystar AA outreach expectations.
Complete financial, administrative, and other reports and analyses, and perform other duties as assigned or necessary.
Assist the Lifestyle Coordinator with event attendance and setup as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Role may be eligible for weekly, monthly, and/or quarterly bonus programs, in addition to base salary.