Leasing Consultant - Overture Kierland

Greystar•Scottsdale, AZ

1d•Onsite

About The Position

Greystar is seeking an enthusiastic, caring, and relationship-focused Leasing Agent for its vibrant 55+ Active Adult community at Kierland Commons. The role is responsible for executing the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The Sales Consultant serves as a key contact for prospective residents, guiding them through the leasing process and supporting resident satisfaction throughout the lease term. The position also manages renewals in alignment with Active Adult best practices, supports resident engagement with the Lifestyle Coordinator, and upholds Greystar’s professional standards and ethical expectations while delivering exceptional service to residents, prospects, and guests. The role includes prospect and lead management, CRM and property-management software use, market and data analysis, marketing and event support, property and model readiness, application and lease processing, and resident follow-up. It is based in an office environment with frequent possible exposure to outdoor elements, and may require local travel and a flexible schedule that includes evenings, weekends, and/or holidays.

Requirements

High school diploma or equivalent.
At least 1–3 years of relevant experience in sales, marketing, internet use, and customer service, including resolving customer complaints and completing financial records, documents, and reports.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, and answer questions.
Mathematical skills necessary to process sales conversions.
Ability to generate sales leads, conduct sales presentations, qualify prospects, and close sales.
Any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Proficiency with word processing, spreadsheets, property management applications, and database management programs.
Proficiency and fluency in using the internet for marketing, advertising, and sales.
Ability to adapt sales messaging to specific markets and professionals.
Ability to physically access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance, and to stand for extended periods.
Ability to work a flexible schedule that may include evenings, weekends, and/or holidays.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Perform sales and leasing activities to achieve revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing leases and move-in packages, and supporting smooth move-ins and lease signings.
Collect and appropriately record pertinent information from prospective residents at move-in.
Monitor market and competitor conditions, collaborate with teams and leadership, and develop and implement short- and long-term marketing plans and occupancy goals.
Follow established policies for concessions, specials, and other occupancy programs.
Design and execute marketing activities and events to generate property traffic, including resident referral and employer outreach programs and internet marketing.
Use on-site property management software to track availability, traffic, leasing activity, resident and prospect data, and relevant demographic information; review and analyze data.
Inspect tour paths and show-ready units daily, communicate maintenance needs, maintain appealing model units and amenities, and prepare the leasing office for daily activities.
Follow up with prospects and new residents within 24 hours, document follow-up, and track leads throughout the sales process.
Execute lease renewal activities, including preparing renewal materials, contacting residents in advance of move-out dates, and ensuring documents are signed and implemented on time in accordance with the AA renewal playbook.
Respond courteously and promptly to resident and client/owner concerns, resolve problems, and document or direct requests to the appropriate individuals.
Provide respectful, customer-focused service; answer questions, respond sensitively to maintenance complaints, and acknowledge residents by name.
Attend community and networking events, work with local associations and organizations, and participate in outreach marketing to generate traffic, referrals, and business leads.
Complete financial, administrative, and other reports and analyses, and perform other assigned or necessary duties.
Assist the Lifestyle Coordinator by attending and helping set up events as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.