Sales Consultant - Overture Doral

Greystar Management Services•Doral, FL

3d•Onsite

About The Position

The Sales Consultant executes the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. As a key contact for prospective residents, the role guides them through the leasing process and supports resident satisfaction throughout the lease term, including proactive lease renewals aligned with Active Adult best practices. The position also involves lead management, CRM use, data analysis, event support, and collaboration with the Lifestyle Coordinator to strengthen resident engagement. The Sales Consultant is expected to uphold Greystar’s professional and ethical standards while providing exceptional service to residents, prospects, and guests. The role is based in an office environment, with frequent possible exposure to outdoor conditions and the ability to access all areas of the property and its amenities. Local travel may be required. The work schedule must be flexible and may include evenings, weekends, or holidays.

Requirements

High school diploma or equivalent.
At least 1 year of relevant experience in sales, marketing, internet use, or customer service; the stated range is 1–3 years minimum of relevant experience.
Ability to resolve customer complaints and issues and complete financial records, documents, and reports.
Effective reading, writing, and communication skills to understand and complete legal documents, explain apartment features, and answer questions.
Mathematical skills sufficient to process sales conversions.
Ability to generate sales leads, conduct presentations, qualify prospects, and close sales.
Any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property management applications, and database management programs.
Fluency using the internet for marketing, advertising, and sales-related activities.
Ability to adapt sales communications to specific markets and professionals.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance, and to stand for extended periods.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Carry out sales and leasing activities to meet revenue and occupancy goals, including qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in documents, and supporting move-ins and lease signings.
Collect and appropriately record pertinent information from prospective residents at move-in.
Monitor market and competitor conditions with teams and leadership; develop and implement marketing plans; and follow policies for concessions, specials, and occupancy programs.
Plan and execute marketing activities and events, including resident referral and employer outreach programs, internet marketing, and property-specific campaigns.
Use the property management software to track availability, traffic, leasing activity, resident and prospect information, demographic data, and performance data.
Inspect tour paths and show-ready units, coordinate maintenance needs, maintain appealing model units and amenities, and prepare the leasing office for daily leasing activities.
Follow up with prospects and new residents within 24 hours, document contacts, and track leads through the sales process to support leasing and renewals.
Support the lease renewal program by preparing renewal materials, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time in accordance with the AA renewal playbook.
Respond promptly and courteously to resident and client/owner concerns, resolve issues, and direct or document requests as appropriate.
Provide respectful, customer-focused service; answer questions, respond sensitively to maintenance complaints, and acknowledge residents by name.
Attend community and networking events, build relationships with local associations and organizations, and participate in outreach marketing to generate traffic, referrals, and leads in line with Greystar AA outreach expectations.
Complete financial, administrative, and other reports and analyses, and perform other assigned or necessary duties.
Assist the Lifestyle Coordinator with event setup and related support as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite positions may be eligible for weekly, monthly, and/or quarterly bonus programs.