Leasing Consultant - Overture Kierland

Greystar Management Services•Scottsdale, AZ

4d•Onsite

About The Position

Greystar is seeking an enthusiastic, caring, relationship-focused Leasing Consultant for its vibrant 55+ Active Adult community at Kierland Commons. The Sales Consultant executes the property’s marketing, leasing, and renewal strategies to meet occupancy, revenue, and resident-retention goals. The role is a key point of contact for prospective residents, guiding them through leasing with professionalism and a strong understanding of the community’s lifestyle offering. It also supports resident satisfaction throughout the lease term and proactively manages renewals in alignment with Active Adult best practices. The position involves managing leads, using CRM and property-management tools, analyzing data, supporting events, and collaborating with the Lifestyle Coordinator to promote resident engagement. The Leasing Consultant upholds Greystar’s professional and ethical standards while delivering exceptional service to residents, prospects, and guests.

Requirements

High school diploma or equivalent.
One to three years of relevant experience involving sales, marketing, internet use, and customer service, sufficient to resolve customer complaints and complete financial records, documents, and reports.
Ability to read, write, and communicate effectively to understand and complete legal documents, explain apartment features, sell, and answer questions.
Mathematical skills necessary to process sales conversions.
Ability to apply sales skills, including generating leads, conducting presentations, qualifying prospects, and closing.
Any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with word processing, spreadsheets, property-management applications, and database-management programs.
Proficiency and fluency in using the internet for marketing, advertising, and sales.
Ability to adapt sales messages to specific markets and professionals.
Ability to work a flexible schedule that may include evenings, weekends, and holidays.
Ability to access all exterior and interior parts of the property and amenities, stand for extended periods, and push, pull, lift, carry, or maneuver weights of up to 25 pounds independently and 50 pounds with assistance.
Ability to undertake routine local travel for business meetings, market research, or other job-related responsibilities.

Nice To Haves

Associate or bachelor’s degree in business, marketing, hospitality, or a related field.

Responsibilities

Perform sales and leasing activities to meet revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in documents, and supporting move-in and lease signing.
Collect and record pertinent information from prospective residents at move-in.
Monitor market and competitor conditions, collaborate with teams and leadership, and develop and implement marketing plans to sustain occupancy while following policies for concessions and other programs.
Design and execute marketing activities and events to generate property traffic, including resident referral and employer outreach programs and internet marketing.
Use property-management software to track availability, record traffic and leasing activity, manage resident and prospect data, and review and analyze demographic and other data.
Inspect the tour path and show-ready units, communicate maintenance needs, merchandise show units and amenities, and prepare the leasing office for daily activities.
Follow up with prospects and new residents within 24 hours to support leasing and renewal decisions, and document follow-up and lead stages throughout the sales process.
Support the lease renewal program by preparing renewal packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time in accordance with the AA renewal playbook.
Respond promptly and courteously to resident and client or owner concerns, resolve problems, and direct or document requests appropriately.
Provide respectful, responsive customer service to residents, prospects, and guests, answer questions, respond sensitively to maintenance complaints, and acknowledge residents by name.
Attend community and networking events, engage with local associations and organizations, and participate in outreach marketing to generate traffic, referrals, and leads in line with Greystar AA outreach expectations.
Complete financial, administrative, and other reports and analyses, and perform other duties as assigned or necessary.
Assist the Lifestyle Coordinator with event setup and attendance as required.

Benefits

Competitive medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.