Sales & Client Experience Specialist

PNC Bank•Raleigh, NC

2d•Onsite

About The Position

As a Sales and Client Experience Specialist within PNC's retail banking organization, the employee supports sales and customer experience strategy execution and is accountable for tactical execution in one or more channels. The role supports the development of tactics aligned with strategic priorities and implements initiatives to grow revenue through acquisition, growth, retention, and cross-channel experiences. Through observation and coaching, the specialist identifies performance variability and recommends ways for management to address gaps. The role also directs development and delivery of readiness materials, coordinates execution of sales and customer experience strategies with key stakeholders, and monitors, observes, and coaches at the front line. The specialist communicates results and best practices and makes recommendations to management. The position is based in the Carolinas, with possible bases in Charlotte or Raleigh/Durham, and requires travel approximately 80–85% of the time. PNC describes itself as an in-office company. Candidates must demonstrate appropriate knowledge, skills, and abilities. Roles at this level typically require a university or college degree and 3 or more years of relevant or direct industry experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered. No certification is required. Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

A university or college degree and 3 or more years of relevant or direct industry experience are typical for roles at this level.
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.
Must be able to travel approximately 80–85% of the time.
Must demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Account management
Competitive strategies
Customer experience (CX)
Negotiation
Operations management
Strategic planning
Certifications are often desired.

Responsibilities

Support execution of sales and customer experience strategies.
Execute tactics in one or more channels and support development of tactics aligned with strategic priorities.
Implement initiatives to grow revenue through acquisition, growth, retention, and cross-channel experiences.
Observe and coach to identify performance variability and recommend actions to management to address performance gaps.
Direct the development and delivery of readiness materials for sales and client experience initiatives.
Coordinate execution of sales and customer experience strategies and tactics with key stakeholders.
Monitor, observe, and coach at the front line.
Communicate results and best practices and make recommendations to management.
Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service