Sales & Client Experience Specialist

PNC • Raleigh, NC

4d • Onsite

About The Position

At PNC, employees work together to deliver strong customer experiences in an inclusive workplace. This Sales and Client Experience Specialist role is part of PNC's retail banking organization and supports the Carolinas Market. The position can be based in Charlotte or Raleigh/Durham and requires travel approximately 80–85% of the time. PNC describes itself as an in-office company; candidates are encouraged to discuss workplace expectations with the recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

The specialist supports sales and customer experience strategy execution and is accountable for tactical execution in one or more channels. The role helps develop and implement tactics aligned with strategic priorities and revenue growth initiatives, including customer acquisition, growth, retention, and cross-channel experiences. It also coordinates sales and customer experience strategies with stakeholders, develops and delivers readiness materials, and monitors, observes, and coaches frontline employees. The specialist communicates results and best practices, identifies performance variability, and recommends ways for management to address performance gaps.

Candidates should bring the knowledge, skills, and abilities needed for the role. Roles at this level typically require a university or college degree and at least three years of relevant or direct industry experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. Certifications are often desired, but no certification is required. Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

• Typically, a university or college degree and at least 3 years of relevant or direct industry experience; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate knowledge, skills, and abilities appropriate to the role.
• Preferred skills include account management, competitive strategies, customer experience (CX), negotiation, operations management, and strategic planning.
• Competencies include decision making and critical thinking, effective communications, influencing, knowledge of sales channels, planning and organizing, products and services, program management, sales function, and strategic sales planning.
• No certification is required.
• Must be able to travel approximately 80–85% of the time.
• Must meet applicable background-check requirements for the role.
• PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

• Certifications are often desired, though none are required.
• Preferred skills: account management, competitive strategies, customer experience (CX), negotiation, operations management, and strategic planning.

Responsibilities

• Support execution of sales and customer experience strategies and take accountability for tactical execution in one or more channels.
• Support the development of tactics aligned with strategic priorities.
• Implement initiatives to grow revenue through acquisition, growth, retention, and cross-channel experiences.
• Observe and coach frontline employees to identify performance variability and recommend actions to management for performance gaps.
• Direct the development and delivery of readiness materials for sales and client experience initiatives.
• Coordinate execution of sales and customer experience strategies and tactics with key stakeholders.
• Monitor, observe, and coach at the front line; communicate results and best practices; and make recommendations to management.
• Focus on customer needs and satisfaction when making business decisions and creating customer solutions.
• Assess and manage risks associated with business objectives and activities in alignment with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension plan.
• Stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• 9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
• 15 to 25 vacation days each year depending on career level and years of service, depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level