Client Experience Onboarding Specialist

Aderant•Atlanta, GA

11d•Hybrid

About The Position

Aderant is seeking a Client Experience Onboarding Specialist to create learning content and onboarding programs that teach clients and client-facing teams to use Aderant products. The specialist will collaborate with subject matter experts, Product Marketing, Support, Client Success, and Professional Services, and will help develop the MAP to Success onboarding framework. The role uses AI to accelerate content development and create scalable learning solutions. An Atlanta hybrid schedule is mentioned conditionally: “If in ATL Hybrid schedule.” The role creates and maintains eLearning modules, instructional videos, job aids, knowledge articles, scenario-based activities, and FAQs. It translates product information and SME walkthroughs into clear learning materials, validates accuracy with SMEs, and ensures content aligns with Aderant messaging and brand standards. The specialist also develops content for product launches and enhancements in coordination with the GTM Manager, and works with the VoC & Onboarding Manager to identify trends and recommend training improvements. The specialist partners with Support, Client Success, and Professional Services to identify learning needs; customizes onboarding for new clients; sets up users and access in Salesforce; coordinates welcome communications and follow-up; and monitors participation and progress. Over time, the role takes ownership of onboarding programs for assigned product families. Learning resources are organized and maintained in SharePoint and the LMS, with naming conventions, version control, and regular updates based on product changes and client feedback. Success involves learning Aderant’s products, teams, and learning platforms; building stakeholder relationships; delivering enablement materials on schedule; taking increasing ownership of content projects and onboarding experiences; improving content development through AI-enabled tools; and contributing to better client education, onboarding consistency, and product adoption.

Requirements

2–3 years of experience in client enablement, customer success, client support, instructional design, or training; transferable experience is considered.
Experience creating training materials, knowledge articles, or other instructional content.
Strong written and verbal communication skills.
Organization and project management skills across multiple deadlines.
Experience collaborating with cross-functional teams and subject matter experts.
Strong research, problem-solving, and analytical skills, including the ability to locate information and develop solutions with minimal direction.
High attention to detail and commitment to content accuracy, consistency, and quality.
Comfort learning new software.

Nice To Haves

Experience with Articulate 360, Camtasia, or similar tools.
Familiarity with AI-powered content creation, video editing, or learning development tools.
Experience with LMS, SharePoint, or knowledge management platforms.
Exposure to Salesforce, including user administration or customer onboarding workflows.
Experience supporting product launches, go-to-market initiatives, or customer adoption programs.
Familiarity with SaaS or enterprise software.
Understanding of adult learning principles.

Responsibilities

Design and maintain eLearning modules, instructional videos, job aids, knowledge articles, scenario-based activities, and FAQs.
Use AI technologies to accelerate content development, improve accessibility, and scale enablement solutions.
Create content using Articulate 360, Camtasia, Clueso, and AI-powered tools.
Translate product information and subject matter expert walkthroughs into clear learning content.
Validate content with subject matter experts for accuracy and align it with Aderant messaging and brand standards.
Develop enablement content for product launches and enhancements across product families in coordination with the GTM Manager.
Work with the VoC & Onboarding Manager to identify trends and recommend training improvements.
Partner with Support, Client Success, and Professional Services to identify learning needs.
Customize onboarding programs for new clients.
Use Salesforce for user setup and access management.
Coordinate welcome emails, learning instructions, and follow-up outreach.
Monitor client participation and progress.
Take ownership of onboarding programs for assigned product families as the role evolves.
Organize learning resources in SharePoint and the LMS.
Apply naming conventions and version control to learning resources.
Review and update content regularly based on product changes and client feedback.
Build relationships with Support, Client Success, Professional Services, and Product Marketing.
Identify opportunities to improve training resources and content management practices.
Plan or develop structured onboarding experiences for assigned product families with stakeholders.
Support the personalization, administration, and improvement of self-service onboarding.