Sales Center Operations Manager II

Mohawk Industries•Los Angeles, CA

About The Position

Dal-Tile, a subsidiary of Mohawk Industries, is hiring a Sales Operations Manager II to oversee key programs and projects related to the Sales function, including process improvement and customer engagement. The role collaborates closely with Sales leadership to develop sales programs, planning, reporting, and guidance that help the Sales team operate efficiently and effectively. It requires specialized expertise in the job discipline and cross-functional recognition as an expert in one or two subject matter areas.

Requirements

Bachelor’s degree in a related field, or equivalent education and/or experience.
6–8 years of relevant experience, or equivalent education and/or experience.
Specialized depth and/or breadth of expertise in the job discipline or field.
Recognized cross-functionally as an expert within one or two subject matter areas.
Excellent communication, problem-solving, and organizational skills.
Ability to multitask, prioritize, and manage time effectively.
High level of integrity and discretion in handling sensitive and confidential data.
Proficiency using Microsoft Office Suite products.
Flexible, adaptable to change, a team player, and able to handle multiple projects at once.
High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Responsibilities

Lead the development and implementation of strategic programs and initiatives to improve Sales Operations, streamline processes, and enhance the customer experience.
Collaborate with Sales teams, internal departments, and external service providers to resolve complex issues and ensure seamless operations.
Lead the development and management of sales, inventory, and other operational programs to drive efficiency and effectiveness.
Provide advanced sales reporting, metrics, and dashboards to support data-driven decision-making and performance tracking.
Analyze internal and external data on sales, marketing, and merchandising activities and recommend actionable insights and strategies to Sales leadership.
Ensure customer compliance programs are effectively monitored and objectives are achieved to mitigate financial risks and improve outcomes.
Identify and implement process improvement opportunities within the Sales Support function, recommending enhancements to streamline operations.
Work directly with external customers and internal teams to provide accurate sales data, forecasts, and insights that support strategic decision-making.
Support Sales teams in creating sales proposals and presentations by providing relevant data and collaborating on content development.
Perform other duties as needed.