Center Operations Manager

Living Alternatives PRC•Jacksonville, IL

About The Position

The Center Operations Manager (COM) oversees non-medical support services and daily operations at assigned local centers. The role includes client support service programming, volunteer management, and general operations. This is a part-time position scheduled for 18 hours per week.

Requirements

Demonstrate a personal relationship with Jesus Christ through actions and attitudes, with evidence of spiritual maturity.
Show strong commitment and dedication to the Gospel and sanctity of human life; affirm life and never refer or advise a woman to have an abortion.
Be ready and willing to share the Gospel in word and deed and engage in spiritual conversations and discipleship opportunities.
Agree with and uphold the LAPRC Mission and all corporate statements and policies.
Be proficient with computers and software.
Be self-motivated and able to carry out responsibilities independently.
Demonstrate the corporate values of Faith, Integrity, Excellence, Respect, and Compassion.
Work well on a team and carry out delegated responsibilities.
Have strong organization and time-management skills.
Have at least a high school education or GED.

Nice To Haves

An Associate’s or Bachelor’s Degree, preferably in a related field, or related experience equivalent in the field.
Experience in education, child development, or social service.

Responsibilities

Lead client support programming, including parenting education, post-abortion support, and perinatal grief support.
Work with the Nurse Manager and Center Director to create a schedule for program hours.
Coordinate volunteer schedules and client appointments.
Review program Key Performance Indicators monthly and create plans to meet predefined goals.
Maintain client information and files appropriately and protect confidentiality.
Oversee collection and input of statistical data on non-medical services and clients.
Organize and manage the intake and distribution of donated baby and maternity items.
Provide direct client care when volunteers are unavailable or undertrained.
Cross-train as a Client Advocate to assist medical staff as needed and provide options information to clients seeking support services.
Build and maintain relationships with community referral sources.
Recruit, encourage, equip, train, and coordinate client service volunteers, including ensuring coverage during regular operating hours.
Provide continuing education for non-medical volunteers as needed and ensure volunteers follow LAPRC policies and procedures.
Promote volunteer team unity and health through effective volunteer management.
Cross-train to answer phones according to procedures.
Assist with ordering and purchasing needed supplies.
Help maintain clean and organized work spaces.
Assist with weekly deposits, data entry, and donor receipting.
Assist with preparing and executing annual fundraising events.
Represent LAPRC in the community and at churches as delegated by the Center Director.
Participate in local team meetings led by the Center Director.
Attend required LAPRC staff meetings, both virtual and in person.
Provide spiritual leadership, discipleship, encouragement, and direction for staff, volunteers, and clients.