Clearance Center Operations Manager
About The Position
Goodwill Southern California is hiring a Clearance Center Operations Manager to lead day-to-day operations, develop team members, and support performance across production, sales, safety, and service. The role oversees production, salesfloor execution, backroom processes, donation processing, merchandising, and inventory flow to help the location operate efficiently and advance Goodwill’s mission of transforming lives through the power of work. The manager serves as Manager on Duty as needed, including opening, closing, and making real-time operational decisions. The position partners with the General Manager to drive results across sales, payroll, safety, and expense control; monitors key performance indicators; and supports hiring, onboarding, scheduling, feedback, audits, compliance, and operational reporting. The role includes flexible shifts, including evenings, weekends, and holidays, and may require supporting nearby locations.
Requirements
- 1–3 years of supervisory experience in retail, warehouse, or customer-focused operations.
- Strong leadership skills, including the ability to coach, develop, and motivate teams.
- Experience managing operations, performance metrics, and multiple priorities.
- Comfort using POS systems, timekeeping systems, and basic computer applications such as Outlook and Excel.
- Strong communication, problem-solving, and organizational skills.
- Ability to handle confidential information professionally.
- Commitment to Goodwill’s mission and RISE values: Respect, Integrity, Service, and Excellence.
Nice To Haves
- Bilingual Spanish/English.
Responsibilities
- Serve as Manager on Duty as needed, overseeing opening, closing, daily operations, and real-time decision-making.
- Lead production, salesfloor execution, and backroom processes.
- Train, coach, and develop team members to meet performance goals, productivity standards, and customer service expectations.
- Partner with the General Manager to drive results across sales, payroll, safety, and expense control.
- Enforce company policies and procedures to maintain a safe, clean, and compliant work environment.
- Monitor and improve KPIs, including production output, merchandising standards, and customer engagement programs.
- Support hiring, onboarding, scheduling, performance feedback, and team development.
- Coach team members on loss prevention, de-escalation practices, and operational standards.
- Oversee donation processing, merchandising, and inventory flow to maximize efficiency and results.
- Support audits, compliance activities, and operational reporting, ensuring standards are consistently met.
- Communicate business results, operational challenges, and opportunities to leadership.
- Work flexible shifts, including evenings, weekends, and holidays, and support nearby locations as needed.
Benefits
- Discount at Goodwill SoCal retail locations.
- Discounts on dining, retail, theme parks, and movies through Goodwill Perks.
- Employee Assistance Program offering mental and physical wellness, financial and legal resources, and career and education support.
- Medical, dental, and vision insurance for eligible full-time positions.
- Flexible Spending Account (FSA) for eligible full-time positions.
- Life insurance for eligible full-time positions.
- 403(b) retirement plan for eligible full-time positions.
- Paid time off (PTO) and paid holidays for eligible full-time positions.
- Tuition reimbursement for eligible full-time positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
