Sales Center Operations Manager V

Mohawk Industries•Denver, CO

About The Position

The Sales Operations Manager oversees key programs and projects related to the Sales function, including process improvement and customer engagement. The role collaborates closely with Sales leadership to develop sales programs, planning, reporting, and guidance so the Sales team operates efficiently and effectively. The position leads strategic initiatives, supports data-driven decisions, monitors customer compliance programs, and works with internal teams and external customers to provide sales data, forecasts, and insights. It may serve as a project lead with temporary indirect reporting relationships and may provide task-related advice and direction to junior team members. The role requires regularly lifting 50 pounds and performing other duties as needed. Expected base pay is $60,000 to $89,000 per year at the commencement of employment. Actual base pay is determined individually. Depending on the position, compensation may also include commission earnings, incentive compensation, discretionary bonuses, other short- and long-term incentive packages, and company-sponsored benefits.

Requirements

Bachelor’s degree in a related field or equivalent education and/or experience.
6–8 years of relevant experience or equivalent education and/or experience.
Specialized depth and/or breadth of expertise in the job discipline or field; recognized cross-functionally as an expert in one or two subject matter areas.
Excellent communication, problem-solving, and organizational skills.
Ability to multitask, prioritize, and manage time effectively.
High integrity and discretion when handling sensitive and confidential data.
Proficiency with Microsoft Office Suite products.
Flexible, adaptable to change, and able to work as a team player and manage multiple projects.
Professionalism, judgment, maturity, and resourcefulness when formalized guidelines and procedures are absent.
Ability to lift 50 pounds regularly.

Responsibilities

Lead the development and implementation of strategic programs and initiatives to improve Sales Operations, streamline processes, and enhance the customer experience.
Collaborate with Sales teams, internal departments, and external service providers to resolve complex issues and ensure seamless operations.
Lead the development and management of sales, inventory, and other operational programs to drive efficiency and effectiveness.
Provide advanced sales reporting, metrics, and dashboards to support data-driven decision-making and performance tracking.
Analyze internal and external data on sales, marketing, and merchandising activities and recommend actionable insights and strategies to Sales leadership.
Monitor customer compliance programs to ensure objectives are achieved, mitigate financial risks, and improve outcomes.
Identify and implement process improvement opportunities within the Sales Support function.
Work with external customers and internal teams to provide accurate sales data, forecasts, and insights for strategic decision-making.
Support Sales teams in creating sales proposals and presentations by providing relevant data and collaborating on content development.
May act as a project lead with temporary indirect reporting relationships and provide task-related advice and direction to junior team members.
Perform other duties as needed.