Sales Center Operations Manager I (FT)

Dal-Tile•South Bend, IN

15d

About The Position

The Sales Center Operations Manager I is responsible for managing store operations and personnel to ensure activities follow company policies and procedures. The manager achieves revenue, budget, and other annual business objectives; develops relationships with key customers; and leads staff in pursuit of store objectives. The role supports customers with product selection, pricing, and sales volume while working to maximize market penetration and margins. The manager develops and implements strategic plans, monitors sales and financial reports, controls expenditures, supports forecasts, manages credit transactions and collections, and maintains store metrics and KPIs. The position also communicates safety expectations, ensures associates receive safety training, and recruits, hires, trains, leads, and develops staff across customer service, order management, purchasing, warehouse, office administration, truck management, and system processes. The manager ensures compliance with company policies, including human resources and DOT requirements, and performs other related duties as required.

Requirements

High school diploma and at least 5 years of relevant sales experience, or a bachelor's degree in Business or a related field and at least 1 year of relevant sales experience.
4 years of prior selling experience.
At least 2 years of previous management experience.
Strong interpersonal skills and excellent written and verbal communication skills.
Analytical aptitude and time-management and organizational skills.
Proven training, teamwork, and leadership skills.
Ability to multitask.
Demonstrated follow-up and follow-through skills.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Dal-Tile certification to operate powered industrial trucks.
Ability to frequently lift 50 pounds and meet the stated standing, reaching, walking, bending, kneeling, crouching, crawling, and other physical demands of the role.

Nice To Haves

Prior customer service experience.

Responsibilities

Achieve revenue, budget, and other business objectives for each fiscal year.
Develop business relationships with key customers in the store coverage area.
Define goals and objectives for store personnel, communicate them regularly, and measure performance.
Provide leadership and direction to employees in pursuit of store objectives.
Work with customers to maximize market penetration and margin potential.
Develop and implement strategic plans to support corporate goals.
Advise customers on product selection, pricing, and sales volume, and build customer relationships.
Analyze and control store expenditures to meet budgetary requirements.
Review sales reports, including sales volume, profit/loss (EVA), and margins, using the “on Demand” reporting process.
Ensure prudent credit transactions and manage account collections.
Participate in planning by providing accurate, achievable sales forecasts.
Align achievements with corporate goals, standards, and objectives.
Communicate safety program goals and expectations and ensure associates are properly trained.
Train, lead, and develop associates in customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
Cross-train in customer service, warehouse, and office administration operations and assist where necessary.
Recruit, hire, and manage store staff, providing daily support and direction and ongoing performance management and development.
Manage store metrics and maintain KPIs to meet audit expectations.
Ensure compliance with Human Resource policies, including hiring, firing, performance management, and DOT compliance.
Perform other related duties as required.