Sales & Catering Specialist/Generalist

New Castle Hotel•Woburn, MA

6d•Onsite

About The Position

The Sales & Catering Specialist/Generalist is responsible for handling inbound catering inquiries, assisting with group room blocks, social events, and corporate meeting requests. This role involves preparing proposals, BEOs, and contracts, conducting property tours, and maintaining client relationships. The specialist will also detail events, create BEOs and resumes, and distribute information to operational departments. On-site, they will oversee events, ensure setup accuracy, and act as the client's point of contact. The role also includes attending various meetings, maintaining inter-departmental communication, and providing cross-functional support as needed in areas like Front Desk, Banquets, and administrative tasks.

Requirements

5+ years of hotel, hospitality, or events experience preferred.
Familiarity with hotel sales processes, catering operations, or event coordination a plus.
Strong interpersonal, organizational, and written communication skills.
Ability to adapt quickly across departments and tasks with a calm, solutions-oriented demeanor.
Proficiency in Microsoft Office.
Experience with hotel PMS or sales platforms (Delphi, PEP, GRO, Opera) a plus.
Flexible availability including evenings and weekends as event schedules require.
Ability to remain on feet for extended periods and move through event spaces throughout a shift.

Responsibilities

Respond to inbound catering inquiries and assist with group room blocks, social events, and corporate meeting requests.
Prepare and present event proposals, BEOs, and contracts in coordination with the Director of Sales.
Conduct property tours for prospective clients and maintain active follow-up on leads.
Support prospecting efforts, outreach, and account management.
Maintain accurate records in the property's CRM/sales systems (e.g., Delphi, Pep, Hilton systems).
Have timely conversations with clients to create BEOs and resumes for the hotel.
Present Banquet Event Orders (BEOs) and Resumes at the weekly BEO/Resume meeting.
Distribute event information to all operational departments on a weekly basis.
Partner with clients to develop detailed event specifications (room setup, menu, A/V, décor, timeline, special requests).
Translate client vision into accurate, executable Banquet Event Orders (BEOs).
Serve as the primary point of contact for clients during the planning and detailing phase.
Conduct pre-event walkthroughs with clients and operations teams.
Coordinate with F&B, Banquets, Housekeeping, and Engineering for seamless event execution.
Maintain a visible, professional presence in customer-facing event spaces during active functions.
Monitor event rooms and public areas for setup accuracy, cleanliness, and adherence to BEO.
Serve as the on-site point of contact for the client during the event, addressing needs and resolving issues.
Coordinate with banquet staff, catering leads, and hotel operations in real time.
Conduct post-event follow-up with clients to gather feedback and nurture relationships.
Attend daily sales stand-ups and Daily Business Review calls.
Participate in weekly BEO/Resume meetings and weekly sales meetings.
Maintain proactive communication across departments.
Provide clear communications with the Director of Sales and/or General Manager.
Support Front Desk / Guest Services operations as needed.
Support Banquet and event setup or breakdown as needed.
Provide administrative and back-office support as needed.
Perform any additional duties as assigned by hotel leadership.