Catering Specialist
About The Position
The Catering Specialist is responsible for overseeing and managing the logistics of catering operations, ensuring exemplary guest service throughout delivery orders and full-service events. This role involves handling multiple priorities, working under stress, and exercising good judgment in guest situations. The specialist will manage timelines, plan for people and product, and follow established recipes and procedures. They will also be responsible for training staff, maintaining a professional appearance, and working in various weather conditions. Additionally, the role includes performing side duties such as cleaning equipment, organizing supplies, and maintaining catering vehicles, while ensuring compliance with health and safety regulations. The Catering Specialist will also lead and motivate the store's catering team, train employees on catering standards, and handle phone calls and to-go orders.
Requirements
- Ability to handle multiple priorities, work under stress, and exercise good judgment.
- Ability to manage timelines and plan for people and product.
- Ability to follow recipes and procedures.
- Ability to comprehend and use preparation and production sheets and tools.
- Ability to manage issues or conflicts professionally.
- Ability to maintain a professional appearance.
- Ability to work in all weather conditions.
- Ability to perform side duties including cleaning, organizing, washing dishes, and sanitizing workstations.
- Ability to clean and maintain catering vehicles and keep records.
- Ability to comply with all health and safety regulations.
- Ability to organize, lead, and motivate a team.
- Ability to teach and train employees.
- Ability to place to-go orders and handle phone calls.
- Ability to ensure an efficient, smooth flowing restaurant.
- Ability to communicate with management.
Responsibilities
- Exhibits exemplary guest service throughout the entire process of their delivery order or full-service event.
- Handles multiple priorities, works under stress, and exercises good judgment when dealing with guest situations and complaints.
- Provides daily oversight and manages logistics of Catering Operations, including timeline and planning for people and product.
- Follows recipes and procedures to ensure product is prepared and maintained to specifications.
- Comprehends all preparation and production sheets and tools as they pertain to the catering department.
- Manages any issues or conflicts in a professional and productive manner.
- Sets a standard of personal appearance that shows pride in the position and instills that pride to other employees.
- Works in all weather conditions to complete tasks and ensure guest happiness.
- Performs side duties including cleaning catering equipment, organizing supplies, washing catering dishes, sanitizing workstations, and other food production duties.
- Cleans and maintains catering vehicles, including proper recordkeeping of service and maintenance.
- Complies with all health and safety regulations.
- Organizes, leads, and motivates their store’s catering team.
- Works directly with employees to teach, train, and uphold all of our catering standards.
- Capable of placing to-go orders and handling all phone calls that come into the restaurant with a friendly voice.
- Helps ensure an efficient, smooth flowing restaurant.
- Communicates directly with store and catering management on consistent basis to ensure complete guest satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
