Sales & Catering Manager - Hyatt Place

LLOYD COMPANIES INC•Rapid City, SD

About The Position

The Sales & Catering Manager is responsible for revenue generation through the development and execution of group sales, catering and events. This role manages client relationships from initial inquiry through event execution, ensuring a seamless and high-quality experience. The Sales & Catering Manager actively prospects new business, maintains existing accounts and relationships and collaborates with internal teams to meet and exceed revenue goals.

Requirements

Hold self and others to high ethical standards.
Exceptional sales skills to include client development, retention, and communication.
Demonstrated strategic thinking skills.
Excellent oral and written communication skills.
Sales ability and a competitive spirit.
High energy personality.
Strong interpersonal and communication skills to develop and enhance business relationships.
Active member of the community.
Desire to network and get involved.
Willingness to provide exceptional customer service.
Warm, friendly, and service-oriented philosophy.
High degree of flexibility and tolerance for change.
Computer literate.
Excellent organizational and follow-through skills.
Ability to carry out multi-task projects.
Ability to work well with diverse groups or individuals.
Regular and consistent attendance.
Bachelor’s Degree preferred in related field; and/or 3-5 years of equivalent experience in Hospitality Sales or related industry.

Nice To Haves

Experience with sales and catering sales systems preferred.

Responsibilities

Prospect, solicit, negotiate, and secure new and repeat business to achieve individual and team revenue goals.
Maximize revenue through strategic upselling, contract negotiation, and creative event and catering solutions.
Develop and execute monthly SMART sales plans aligned with overall business objectives.
Build and maintain strong client relationships through proactive communication, follow-up, and exceptional service.
Understand client needs and deliver tailored solutions that exceed expectations and drive repeat business and loyalty.
Plan, coordinate, and execute events from initial inquiry through post-event follow-up, ensuring all details are accurate and seamless.
Conduct site tours, client meetings, and pre-event (pre-con) meetings to confirm event requirements and expectations.
Collaborate with internal departments (Banquets, Front Desk, Housekeeping, Maintenance, and Food & Beverage) to ensure successful event execution.
Partner with culinary and sales leadership to develop menus and event concepts aligned with client needs and current trends.
Identify and pursue new business opportunities through prospecting, networking, market research, and community engagement.
Maintain knowledge of market trends, competitor activity, and hotel offerings to effectively position and sell services.
Maintain accurate and organized client records, contracts, and sales activity using CRM and sales systems.
Prepare and manage all sales documentation (contracts, BEOs, proposals, reports) in a timely and accurate manner.
Communicate event details, updates, and changes effectively through BEO meetings and ongoing cross-department collaboration.
Deliver exceptional guest and client experiences by resolving inquiries and concerns in a timely, professional manner.
Act as Manager-on-Duty as assigned and support hotel operations, including responding to emergencies as needed.
Ensure compliance with company policies, procedures, and safety standards.
Represent the hotel professionally within the community and participate in training, meetings, and professional development opportunities.
Other duties as assigned.