Hyatt Place Greensboro Downtown-Public Space

ARI Apartment Management•Greensboro, NC

6d•Onsite

About The Position

Carroll Hospitality, a subsidiary of the Carroll Companies, oversees daily operations of the Hyatt Place in downtown Greensboro. Our mission is rooted in delivering exceptional customer service and creating an unforgettable guest experience. We believe in treating each guest and team member with the same care and respect we’d want for ourselves. At Carroll Hospitality, our goal is to ensure that every stay feels as comfortable and welcoming as home. If you're passionate about hospitality, kindness, and making a lasting impact, we invite you to join our dedicated team! This role is responsible for the cleaning and upkeep of all indoor and outdoor public areas, meeting room set-up and tear down and light maintenance. Must have strong verbal skills and the ability to clearly communicate with guests and staff. Must be available to work Weekends and Holidays as scheduled.

Requirements

Strong verbal skills
Ability to clearly communicate with guests and staff.
Must be available to work Weekends and Holidays as scheduled.

Responsibilities

Ensure confidentiality of hotel guests.
Follow through on any additions or changes to the assignment sheets as they arise throughout the shift.
Check supply levels in storage closets. Complete requisition for additional supplies needed and submit to manager/supervisor.
Maintain cleanliness and organization of storage areas. Rectify any deficiencies.
Check carts/caddies for proper supplies, neatness, cleanliness, and mechanical problems. Correct any deficiencies.
Clean public areas/bathrooms, restaurants, pool area, offices and service areas using designated checklists. Ensure that the cleanliness and condition of each area meets designated standards. Correct any relayed or sighted deficiencies.
Complete work orders for maintenance repairs and submit to housekeeping office coordinator. Contact engineering directly for urgent repairs.
Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
Monitor and handle guest complaints by following guest services training procedures and ensuring guest satisfaction.
Ensure security of hotel property.
Document pertinent information in department logbook.
Complete all paperwork and closing duties before leaving.
Successfully complete the training/certification process.
Other duties, as assigned by Management.