Sales Catering Coordinator (55986)

PROVIDENCE HOSPITALITY GROUP•Hot Springs, AR

1d•$16 - $16•Onsite

About The Position

The Sales Catering Coordinator is responsible for answering sales/catering office phones when sales staff is not available and responding to all sales inquiries accurately, timely, and in a professional manner. This role involves performing clerical duties, maintaining filing systems, coordinating groups as contracted by the Sales team, and ensuring client needs are met. The coordinator will also communicate with various departments to ensure successful execution of meetings and functions, develop strong customer relationships, and assist managers with scheduling and travel arrangements.

Requirements

Bachelor’s degree preferred.
At least one-two years of previous sales and/or catering coordinator experience required.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.
Customer Service skills: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Organizational Support skills: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Responsibilities

Answer sales/catering office phones when sales staff is not available and respond to all sales inquiries accurately, timely, and in a professional manner.
Perform clerical duties such as typing correspondence and reports, filing, and answering phones.
Maintain and upkeep various filing systems, including vendor information where necessary.
Maintain and update sales files.
Coordinate all groups as contracted by the Sales team.
Contact and provide appropriate follow-up on all signed/contracted business and determine and coordinate all needs of the customer.
Effectively communicate with the various departments to ensure that the meeting and related functions are executed to exceed the client’s expectations.
Develop strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
Perform other related duties as assigned by management.