Sales & Catering Coordinator

DoubleTree Hotel/Bradley International Airport • Windsor Locks, CT

5d • Onsite

About The Position

Responsible for maintaining the administrative organization and effectiveness of the sales & catering department. This is accomplished thorough basic administrative support, working on special projects as assigned and being proactive and responsive in a timely, friendly, tactful and professional manner.

Requirements

• Minimum of 2 years general catering and/or office experience.
• Must have strong administrative office skills
• Must be proficient in Windows and Delphi
• Ability to communicate in English with guests/visitors/vendors and hotel staff to their understanding.
• Excellent Phone Skills exuding a "smiling voice" to the customer.
• Must be polite, professional and ask how they can assist the customer and take responsibility for handling the questions and requests of the customer
• Adept on property PMS and database systems
• Well organized, detail oriented with excellent follow-up skills
• Thorough knowledge of the hotels layout, rate structure, meeting space, group capacities and capabilities
• Must be customer focused, self-motivated, approachable and able to work with different departments
• Must possess a high level of creativity, enthusiasm and flexibility

Nice To Haves

• College degree
• Fluency in a second language, helpful

Responsibilities

• Performs daily office duties including proposals, contracts, filing, faxing, copying, creation of files, gift certificates and mail.
• Answers sales phone lines in a timely manner based on DoubleTree by Hilton standards
• Takes messages, handles customer requests and forwards leads/inquiries to the appropriate salesperson immediately.
• Follow-up with the sales manager to ensure client was contacted
• The ability to effectively execute/maintain the sales process through handling of site tours and inquiry calls
• Maintains an orderly office inclusive of the filing system
• Assists Sales & Catering Teams in organizing tradeshows and sending collateral, proposal and contract to customers if needed.
• Attends catering/private dining meetings, as requested and keeps notes
• Maintains orderly inventory of collateral/giveaway items
• Orders office supplies
• Performs other related duties as outlined by Director of Sales and Marketing.
• Handle walk-ins and in-house customer requests, as needed
• Distributes Weekly and Daily BEO Packets, Group Resumes, and other appropriate weekly communications to operations team
• Secure payment for catering/private dining events
• Creates daily reader board and door signage for events
• Review bills and send event follow-up correspondence/evaluations
• Client Prospecting and Networking, as requested by Director of Sales & General Manager

Benefits

• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED