Call Center Sales & Appointment Specialist

Advantage Auto Group•Naperville, IL

About The Position

Advantage Auto Group is seeking high-energy, sales-driven professionals to join our growing Business Development Center (BDC). If you thrive in a fast-paced call center environment, enjoy speaking with customers, and are motivated by performance goals, appointments set, and sales results, this is the opportunity for you. Our BDC team plays a critical role in driving dealership success by connecting with customers, generating showroom traffic, and creating sales opportunities. We are looking for motivated individuals who are confident on the phone, competitive, goal-oriented, and passionate about delivering an outstanding customer experience. The ideal candidate is a self-starter who enjoys sales, thrives in a call center atmosphere, and is energized by hitting goals and earning incentives. You are comfortable making a high volume of outbound calls, following up persistently, and turning leads into appointments that drive dealership revenue.

Requirements

Previous call center, BDC, inside sales, telemarketing, customer service, or appointment-setting experience preferred.
Automotive experience is helpful but not required.
Strong phone presence with excellent communication and listening skills.
Ability to build rapport and create customer engagement quickly.
Comfortable handling objections and asking for appointments.
Motivated by goals, incentives, and performance-based compensation.
Strong organizational and multitasking abilities.
Basic computer and CRM proficiency.
Self-motivated, dependable, and results-oriented.
Positive attitude with a strong work ethic.
Ability to work evenings, weekends, and a flexible schedule as needed.

Responsibilities

Handle a high volume of inbound and outbound customer calls.
Respond quickly and professionally to internet and phone leads.
Schedule, confirm, and manage showroom appointments for the sales team.
Build excitement and urgency with customers to increase appointment conversion rates.
Conduct follow-up calls, emails, and text campaigns to prospective customers.
Consistently overcome objections and effectively communicate dealership value.
Accurately document all customer interactions in the CRM.
Execute daily marketing and prospecting campaigns.
Make a minimum of 125 outbound calls per day.
Set and maintain a goal of 5–7 qualified appointments daily.
Achieve and exceed monthly appointment, show, and sales performance goals.
Maintain strong product knowledge and promotional awareness.
Work closely with the sales team to maximize customer opportunities and conversions.
Deliver exceptional customer service throughout every interaction.
Perform additional duties as assigned.