Call Center Specialist

Sea Mar Community Health Centers•White Center, WA

3d•Onsite

About The Position

Sea Mar Community Health Centers is seeking a full-time Call Center Specialist for their Call Center located in White Center, near Seattle, WA. This role is for customer service-oriented candidates who are bilingual in English/Spanish. The specialist will be responsible for processing inbound calls, greeting patients and the public in a friendly and enthusiastic manner, and relaying messages to the appropriate department. The position involves making medical appointments and contacting patients via phone on behalf of Sea Mar. Sea Mar is a mandatory COVID-19 and flu vaccine organization.

Requirements

Maintains professionalism and the willingness to help others at all times
Ability to make independent decisions quickly when necessary
Sound problem solving skills and the ability to be diplomatic in the face of adversity
Ability to multi-task effectively, handles calls quickly and efficiently
Ability to multi-task and properly use basic office software
Must be bilingual in English/Spanish

Nice To Haves

C.N.A or Medical Assistant preferred

Responsibilities

Processing inbound calls
Greeting patients and the public in an enjoyable, friendly and enthusiastic manner
Taking and relaying messages to the appropriate department
Making medical appointments
Contacting patients via phone on behalf of Sea Mar
Screening and assessing incoming calls in a timely manner
Answering incoming telephone calls within 3 rings or less