Appointment Coordinator – Dealership Call Center

Norm Reeves•North Richland Hills, TX

13h•Onsite

About The Position

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand! Honda of North Richland Hills is looking for a high-energy, phone-savvy Appointment Coordinator to join our team. This position plays a key role in delivering excellent customer service by scheduling service appointments, rescheduling as needed, and following up with customers on their recent visits.

Requirements

Previous experience in a customer service or call center role is advantageous.
Bilingual in Spanish is a PLUS
Knowledge of automotive services, maintenance, and repair terminology is a PLUS
Strong communication skills, both written and verbal.
Proficiency with computer systems and CRM software.

Responsibilities

Respond to service inquiries via phone, email, and chat professionally and promptly.
Schedule and confirm service appointments, balancing customer preferences and department availability.
Maintain accurate records of customer information, service requests, and interactions.
Provide clear, accurate information about services, pricing, and promotions.
Collaborate with service advisors, technicians, and team members to ensure a seamless service experience.
Follow up after service visits to ensure customer satisfaction and share feedback with management.