Call Center Rep/Service appointment setter

Anderson Automotive Group•Raleigh, NC

16h•Onsite

About The Position

Our corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you! The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily! This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position. The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED! This is an on-site position located off Glenwood Ave. in Raleigh, NC.

Requirements

3 years of experience in providing customer service either via phone or in person (required)
Ability to type accurately and quickly
Maintain a positive environment, working with co-workers and customers within a diverse culture
Excellent telephone manners and listening skills
The ability to relate to customers professionally and courteously
The ability to work in a team environment
The ability to work under pressure
The ability to sit for long periods
Excellent attention to detail and multi-tasking ability
Self-motivation to work under his/her initiative
Must pass a drug test and state, federal, and criminal background check
Must have a High School diploma or general education degree (GED).
Must be at least 18 years of age

Nice To Haves

1 year of call center experience (preferred)
Are Bilingual in English/Spanish (preferred)
Associate’s degree preferred

Responsibilities

Are engaged customer advocates
Meet or exceed (attainable) performance targets
Are brand ambassadors both internally and externally
Think on their feet and can learn in an ever-changing environment
Handle customers’ needs with integrity and empathy in one transaction
Accurately navigating and maneuvering through multiple applications and screens simultaneously
Have impeccable time management skills
Actively engage and participate in training and weekly coaching sessions
Take initiative
Are adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.
Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customers