Appointment Coordinator - Business Development Center
Ciocca Management Company Inc•Allentown, PA
•$40,000 - $50,000•Onsite
About The Position
Ciocca Automotive is seeking an Appointment Coordinator to join our service team. This role is ideal for individuals who desire to work in a positive, encouraging environment and start an exciting new career. The company is the largest privately held automotive dealer group in the Tri-State Area, with 52 dealerships, 25 brands, and 18 collision centers throughout PA/NJ. They offer a values-driven culture built on integrity, professionalism, excellence, and teamwork.
Requirements
- Confident phone presence with strong verbal and written communication skills
- Basic computer and typing skills
- Ability to stay organized, multitask, and follow processes
- Adaptable, positive, coachable attitude and team-player mindset
- Comfortable communicating with customers in a fast-paced environment while listening carefully to the customers concerns and needs
- Experience in customer service, call centers, retail or automotive industry
Nice To Haves
- Customer Relationship Management experience is a plus!
Responsibilities
- Handle inbound and outbound customer communication regarding service appointments
- Schedule and coordinate customer service appointments efficiently
- Review vehicle history, open recalls, and manufacturer-recommended maintenance
- Educate customers on recommended services and available maintenance options
- Build strong customer relationships through professional and friendly communication
- Maintain strong communication with dealership staff to help ensure a smooth and positive customer experience
Benefits
- Employee discounts: purchases, repair, service
- 401(k) Retirement Plan (with employer match)
- Employee Referral Bonus Program
- Paid Holidays & Paid Time Off
- Insurance package: including medical, dental, prescription and vision
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
