Sales Business Development Representative

Sam Leman Mazda • Bloomington, IL

1d • Onsite

About The Position

The Sales BDC Representative is the first point of contact for many customers, responsible for connecting customers with the sales team, managing internet leads, scheduling appointments, and ensuring an exceptional customer experience. This role is crucial in delivering a positive first impression and supporting sales efforts within the dealership group.

Requirements

• Positive attitude and strong customer service skills
• Excellent verbal and written communication abilities
• Comfortable spending a large portion of the day on the phone
• Strong organizational and multitasking skills
• Ability to work in a fast-paced environment
• Reliable attendance and punctuality
• Professional appearance and demeanor
• Must be able to pass a background check and drug screening

Nice To Haves

• Previous customer service, call center, retail sales, hospitality, or automotive experience is a plus, but not required

Responsibilities

• Respond to customer inquiries by phone, email, text, and online chat
• Follow up with internet leads and existing customers
• Schedule appointments for customers with our sales team
• Build rapport and create a positive first impression with every customer
• Maintain accurate customer records in our CRM system
• Support sales managers with lead management and business development efforts
• Work closely with multiple departments to ensure a seamless customer experience

Benefits

• Hourly pay plus commission
• Paid training with an experienced mentor
• Clear opportunities for advancement within our dealership group
• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• FREE Life Insurance
• Paid Time Off
• Employee discounts with local businesses
• Career growth opportunities across multiple locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed