Bilingual (French/English) Sales Broker (RIBO Licensed)

OTIP Group of Companies (OTIP, Orbit, Curo)•Waterloo, ON

2d•CA$55,011 - CA$68,712•Hybrid

About The Position

The OTIP Group of Companies (OGC) is seeking a Bilingual (French/English) Sales Broker who is RIBO Licensed. OGC believes in putting its people at the center of everything they do, fostering an environment where employees feel valued, supported, and included. This role is an opportunity to grow with a company that reimagines delivering meaningful benefits support and service.

Requirements

A RIBO license is required, or an OTL license with the expectation to obtain a RIBO license within 45 days of employment.
A minimum of one year’s experience in personal lines, automobile, property and marine insurance.
Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
Excellent problem-solving skills and ability to handle customer issues in a pleasant and positive manner.
Superior time management and organizational skills to handle competing priorities.
Intermediate knowledge of Microsoft Office Suite applications.
Ability to communicate verbally and in writing, in English and French is required.

Nice To Haves

Experience using Epic, Applied Rating Services and Company portals.

Responsibilities

Handle inbound calls from customers seeking quotes or looking to expand their coverage.
Uncover customer needs, recommend tailored insurance solutions, and provide accurate, competitive quotes.
Introduce new products and services, and explain coverage options.
Ensure a positive customer experience that builds loyalty and drives additional business.
Actively ask for referrals to help grow the sales pipeline.
Identify opportunities to deepen customer relationships.
Sell products by establishing contact and developing relationships with prospects.
Respond promptly to telephone inquiries and written requests.
Follow up on ex-dates, re-quote prospects from previous years, and contact cancelled files.
Contact leads generated and ask for referrals.
Create a trusting environment that fosters new sales opportunities and retention of existing business to increase sales potential.
Actively participate within the team unit and independently to continuously contribute to overall business improvement.
Own and resolve all customer inquiries, ensuring customer effort is minimized.
Accurately process account changes, maintain complete customer documentation, and prepare correspondence.
Document files for follow-up in EPIC.
Tackle complex insurance-related cases, creatively utilizing all available resources until full resolution is met.
Keep updated on company underwriting guidelines and changing markets.
Perform other duties within competence, as assigned.

Benefits

Competitive salary within a range from $55,011 to $68,712
Rewarding bonuses that recognize your dedication
Best-in-class pension and benefits
Total reward programs
Comprehensive mental wellness support
Defined benefit pension plan for a financially confident retirement
100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
Access to a wealth of learning resources, including LinkedIn Learning for professional development
Flexible work-from-home and hybrid options
Opportunities for advancement