Sales BDC Representative

Wondries Toyota•Alhambra, CA

4d•Onsite

About The Position

Wondries Toyota is seeking an experienced Sales BDC Representative to join their growing team. This role is ideal for a driven and energetic individual who can convert internet leads and phone calls into showroom appointments. The position offers a great opportunity for someone with previous dealership BDC experience to grow within a high-volume dealership that emphasizes teamwork, customer service, and performance.

Requirements

Previous Automotive Sales BDC experience is required.
Experience working in a dealership environment.
Excellent phone etiquette and communication skills.
Strong organizational and multitasking abilities.
Comfortable handling a high volume of inbound and outbound customer interactions.
Positive attitude, strong work ethic, and a team-first mentality.
Ability to thrive in a fast-paced, goal-driven environment.

Nice To Haves

Experience with dealership CRM systems (DealerSocket or similar) is a plus.
Ability to speak Spanish/Cantonese/Mandarin a plus.

Responsibilities

Respond promptly to internet leads, phone calls, texts, and emails.
Build rapport with customers while identifying their vehicle needs.
Schedule and confirm appointments for the sales team.
Follow up with unsold customers through phone, text, email, and CRM campaigns.
Maintain accurate customer information and detailed notes in the CRM.
Work closely with the sales managers and sales consultants to maximize appointment show rates and sales opportunities.
Meet daily, weekly, and monthly appointment and performance goals.
Deliver an exceptional customer experience from the first interaction.